Ascent and Mindscape to provide Voice/IVR solutions For Mashreqbank
Ascent Computing Group, a provider of voice application platform software and business Information Technology (IT) solutions and services, announced a customer win with Mindscape Information Technology, provider of banking and finance solutions based in Dubai, United Arab Emirates (UAE).
Mindscape currently supports all the IT needs of Mashreqbank, the largest private bank in the UAE, including a fully automated customer call center with more than 100 agent positions serving Mashreqbank's retail and corporate customers.
Under the terms of the agreement, Mindscape and Ascent have jointly developed and redistributed Interactive Voice Response (IVR) solutions for Mashreqbank, based on Ascent's open standards-based AscenTel voice application platform. The voice recognition service is available to Mashreqbank's customers in both English and Arabic, and is initially available for managing a wide variety of credit cards functions.
Ascent Computing Group provides both voice-based business application software and consulting services. Headquartered in White Plains, New York, Ascent has been developing and deploying business solutions since 1994 and is an Inc. 500 and Fast 500 Company.
Founded in 1967, Mashreqbank is one of the largest private sector banks in the Gulf Cooperation Council (GCC) with total assets of $6.44 billion, as of year-end 2002. As well as being a leading retail bank, it also ranks among the most active in corporate banking, treasury, investment and correspondent banking.
Mindscape is an advanced management technology firm specializing in financial institutions. With a team of more than 100 professionals, Mindscape emerged as a specialist in the development and application of advanced technology, providing solutions for the financial services and especially the banking sector. Mindscape is headquartered in Dubai. — (menareport.com)
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