Call centers target superior customer relations
The Middle East's seventh annual Call Center/CRM 2003 show (MECC 2003) is slated to take place from Jan 26-27, 2003 in Dubai at the Sheraton Dubai Creek Hotel & Towers. Featuring educational sessions led by industry experts and a state-of-the-art exhibition, the show promises to be the most useful and helpful to date for both new and existing call centers in the region.
The MECC 2003 show has established itself as the Middle East's leading forum on call center and Customer Relationship Management (CRM) concepts. It has attracted a host of international experts over the years and the presence of these experienced practitioners, encouraged by the enormous potential they see here, continues to help to expedite progress and build a regional call center culture.
Unsurprisingly, outsourcing is one of the main themes of the MECC 2003 show. Several new international players such as the Mace Group have commenced operations in the region over the last few months and are keen to take advantage of the growing corporate awareness of the benefits of entering into an outsourcing relationship. The finer points of choosing an outsourcing partner, negotiating a comprehensive contract and managing the outsourcing partnership will all be highlighted and examined in detail at the show. — (menareport.com)
© 2002 Mena Report (www.menareport.com)
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