Nakheel launches new Customer Service Centre
Nakheel, the UAE's premier property developer, has launched a new Customer Service Centre to provide clients with a one-stop solution for all their customer service needs.
The move brings three existing Nakheel departments into one streamlined entity; two of the departments – Resales and Land Registration – recently merged into one department. This new department has been joined by Sales Administration, to form the Customer Service Centre. Nakheel has taken the step, following discussions with customers who desired a one-stop shop for all their needs. The Customer Service Centre will therefore be the point of contact for all existing client enquiries, such as details of re-sales processes, property registration procedures, or obtaining general up-to-date information on a project. The team will include customer relationship agents, who will be available 7 days a week at the Nakheel Sales Centre, which will be open between 0830 - 1730, in addition to a call centre 0700 – 1900. The call centre can be reached on +971 (0)4 390 3333.
Hassan Musabih has been appointed Director – Customer Services. With a strong background in Banking and Finance, beginning his career at the Central Bank, he brings a wealth of experience to the role of Director – Customer Services having been at Nakheel for more than 20 months as Senior Manager – Sales and Administration, and previously spending 11 years working at Jafza (Jebel Ali Free Zone), where he was Senior Manager – Administration.
James Wilson, Chief Executive Nakheel said, "Dubai is one of the world's fastest growing cities – and Nakheel has progressed at a similarly impressive rate. The establishment of the new Customer Service Centre is an important step in ensuring that our customers have one easy access point to Nakheel, and that all their needs are fully met. This development means that – in addition to our call centre which already has seven days a week opening - customers can now also visit the Nakheel Sales Centre any day they choose and speak to one of our Customer Service Agents.
"I am also delighted that Hassan Musabih will be managing the Customer Service Centre – he has more than a decades worth of experience in the field, and has proved himself to be an excellent operator."
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