Ahmed Bin Humaidan, Director-General of Dubai eGovernment Department
Dubai eGovernment Department is geared up to host 26 government entities at its stand in the 31st edition of GITEX Technology Week to be held at the Dubai International Convention and Exhibition Centre between October 9 and 13. These entities will showcase over 2000 innovative eServices during the event. Building on its success in the previous GITEX editions in providing an integrated platform to showcase a wide range of government services, Dubai eGovernment has this year booked 2,300 square metres of exhibition space at the Sheikh Saeed Hall at stand number S2-A21, giving all participating government entities greater flexibility to present their respective services in such a manner that it enhances government integration. By this, Dubai eGovernment provides an ideal opportunity for the different sections of the society including citizens, residents, businesses and visitors to witness the different milestones of Dubai eGovernment in promoting eTransformation in the emirate.
H.E. Ahmed Bin Humaidan, Director-General of Dubai eGovernment Department, said: “The main focus of the department during its participation in GITEX Technology Week 2011 will centre on the provision of eServices from the customer’s viewpoint.” He affirmed that Dubai eGovernment is fully committed to fulfil this vision of easing government transactions in line with the needs of its customers, while adopting the world’s highest standards in the delivery of government services through various channels such as the internet, mobile phone, SMS messaging and the unified call centre. He pointed out that “The department is keen on seeking an efficient platform that reflects the services it provides and is regarded as an appropriate opportunity for customers to discover the pleasure of completing transactions through eServices.”
He added: “Our platform has repeatedly played a pivotal role in enhancing the eServices adoption rates by streamlining the channels of communication between customers and government entities for supporting the digital transformation process in Dubai. We will continue to modernize the delivery of eServices to meet customers’ needs on one hand and accommodate the growing requirements of government entities participating under our umbrella on the other, in a bid to achieve our common goal of establishing Dubai as a regional hub for the knowledge economy.”
Bin Humaidan pointed out that as usual every year Dubai eGovernment’s dedicated teams would explore the needs of visitors at GITEX with the aim of upgrading eServices in the emirate and enhancing efficiency and excellence at local departments, enabling them to serve their common goal of accelerating the process of transforming Dubai into a digital society that is more responsive to the needs of its customers.
Based on its keenness on developing its stand annually, Dubai eGovernment has provided fully-equipped halls for giving lectures, holding press conferences and receiving visitors. It will also conduct a series of presentations to explain its methodology in the provision of core eServices, which include Direct Public Services, Core & Channel Enabling Services, Government Resource Planning Services, Collaboration, Connectivity & Infrastructure Enabling Services, Government Information Network and Policy, Advisory and Knowledge Services for local government entities in Dubai. Dubai eGovernment has also updated the event website (http://gitex.dubai.ae), providing full information on the participating government entities and all their eServices as well as the agenda of the event, upcoming lectures, press conferences, daily activities, agreements signed during the event and a location map.
As in previous editions, Dubai eGovernment Department intends to cover the various events, press conferences and agreements signed during this exhibition by means of a series of press releases to be published successively before and during the event. It will also publish a special issue of the "e4all" magazine, which will focus on the services to be presented by the participating entities to visitors.