H.E. Ahmed Bin Humaidan, Director General of Dubai eGovernment Department
Dubai eGovernment Department along with its 27 government partners successfully concluded its participation in the 31st edition of Gitex Technology Week 2011 held in Dubai by reaffirming its commitment to digital transformation.
Dubai eGovernment’s participation in 2011 focused on the strategy of providing eServices from a customer’s perspective through the concept of a connected government with the latest mobile applications in line with its commitment to fulfill the vision of HH Sheikh Mohammed Bin Rashid al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, for achieving government integration and facilitating government transactions so as to contribute to establishing Dubai’s pioneering position in a knowledge-based economy.
The unified Dubai eGovernment stand to accommodate 27 government entities was 2,300 square metres, to provide sufficient space and seating for government staff to respond effectively to customers and showcase their innovative eServices, mobile offerings and promotions which has led to more awareness and an increased take-up of eServices in Dubai.
H.E. Ahmed Bin Humaidan, Director General of Dubai eGovernment Department, said: “As always, we were delighted to host our government partners and to take part in Gitex 2011 in a connected and collaborative manner. We got a tremendous response and positive feedback from visiting individuals and the business community, many of whom were keen to understand more about our direct public services, core & channel enabling services, government resources planning services, collaboration, connectivity & infrastructure enabling services and policy, advisory & knowledge services.”
Bin Humaidan thanked all the government partners that had come together to participate in the unified eGovernment stand and appreciated their trust and ongoing support year after year. He also thanked the eGovernment Gitex organizing committee and valued their efforts, while reiterating the Department’s determination to move forward on the journey of excellence towards digital transformation, as it continued to ease the lives of those doing dealing with the government. This would be done by providing a more secure, integrated and reliable eServices portal (Dubai.ae) for customers of Dubai government departments to have easy access to eServices, complete government transactions and make electronic payments in a smooth and convenient manner.
During Gitex 2011, Dubai eGovernment Department signed ePay agreements with Dubai Public Prosecution, Awqaf and Minors Affairs Foundation, Dar Al Ber Society, and Noor Dubai Foundation. These agreements make it convenient for such entities to accept online payments easily and effectively and now bring the number of entities successfully using ePay to 24.
Following its success in previous years, the Department together with Dubai Police, RTA, Dubai Customs & Dubai Courts organized and promoted the ‘Best Online Customer’ campaign with daily raffle draws that included iPads, iPhones & Blackberry phones. As part of this promotion, Dubai eGovernment also conducted a customer satisfaction survey for Dubai.ae - the official website of Dubai Government and received over 1000 respondents. The survey is still open to members of the public with details available on Dubai.ae.