Al Hilal Bank, a progressive Islamic bank, was named ‘Most Improved Bank’ during the ‘2011 Bank Benchmark Index Awards’ organized as part of this year’s ‘UAE Customer Service Week’ running from October 3 to 6, 2011 at the Sheraton Abu Dhabi Hotel & Resorts. The win reflects Al Hilal Bank’s exceptional efforts to raise customer service standards across the local banking sector through pioneering initiatives such as the UAE’s largest banking branch and the Middle East’s first-ever bank-installed gold ATM.
The 2011 Bank Benchmark Awards was researched and developed by Ethos Consultancy, the International Quality and Productivity Center, and The International Customer Service Institute. This year’s eight (8) award categories included Best Bank (Overall, Branch, Call Center and Website Performance), Best Islamic Bank, Best International Bank, Most Improved Bank, and Most Highly Recommended Bank.
“This victory asserts Al Hilal Bank’s outstanding ability to deliver world-class services. We shall continue to embody what a truly progressive Islamic bank is all about: an innovator and adopter of the best tools and techniques for delivering the best customer services and gaining industry’s respect in the process. We dedicate this award to our valued clients, our partners and stakeholders who constantly serve as our inspirations,” said Saif Humaid Bin Dalmooj Al-Dhahiri, Executive Vice President, Human Resources Management and Facilities Management, Al Hilal Bank.
The Annual UAE Customer Service Week fetes customer-centric organizations that have significantly raised customer service standards through awareness, education and world-class best practices. This year’s edition was held under the patronage of H.H. Lieutenant General Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior of the UAE. The event’s UAE Customer Service Week STAR Awards recognized organizational, governmental and individual service excellence in 11 separate categories, while its Bank Benchmark Index (BBI) Awards honored banks that value customer service and strive towards service excellence.
Al Hilal Bank is fully owned by the Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. It currently serves over 40,000 clients through 19 local branches and more than 90 ATMs across the UAE as well as three branches in Kazakhstan. Al Hilal was recently presented the ‘Quality Appreciation Award’ by the Sheikh Khalifa Excellence Award, the UAE’s most prestigious business excellence award.