Nidal Abou-Ltaif, Vice President, Emerging Markets, Avaya
Visitors to this year’s GITEX will be among the first in the region to experience Avaya’s newest and most advanced solutions for contact centers, unified communications, and networking.
Avaya has increased its Gitex participation for 2011 by more than 50 percent, creating the largest-ever Avaya presence at Gitex and enabling visitors to view and trial Avaya’s business solutions.
Partnering with Emirates NBD, Avaya will display at the stand one of the Middle East’s first-ever video contact center ATMs, which allows direct contact with an agent via video, and also will highlight its newest contact center offerings, The Avaya Aura-based contact centers enable organizations to offer their customers a diversity of choice in how they would like to communicate – including video, voice, web, chat and email.
Visitors to Gitex 2011 will also be able to see for themselves the opportunities Unified Communications can bring to an organisation. Avaya will be showcasing its Flare technology at the booth. Across the Middle East, Avaya embraces the fact that customers are setting business communications trends through social media and handheld devices. Through “The Power of We”, Avaya shows that real-time collaboration can help to put people first.
Also being showcased this year at Avaya’s stand will be the VSP 9000. The Virtual Services Platform 9000 (VSP 9000) is a next-generation solution for mission-critical data centers and campus core networks, designed for the needs of large enterprises and other such as multi-tenant operators. The VSP 9000 easily and cost-effectively helps to facilitate services integration and offer a more agile virtual network infrastructure.
At GITEX, Avaya will welcome its partners such as Al Masa Value Distribution and Westcon Middle East as co-exhibitors to underscore its distribution capabilities in the region.
“For more than a decade, Avaya has enabled companies in the Middle East to better understand and exceed their customers’ expectations through contact center innovations, while enabling collaboration for more streamlined and effective business. At GITEX 2011, the largest-ever Avaya experience will highlight innovations in video, voice, social media integration and open platform delivery that underscore the power of customer choice for all industries and businesses of every size, as well as the new direction of the Middle East’s communications sector.” Nidal Abou-Ltaif, Vice President, Emerging Markets, Avaya