Mr Oussama Massoud receiving the HeartBeat award
Crowne Plaza Amman has won an award in InterContinental Hotels Group (IHG)’s famous HeartBeat program, in the category of Most Improved Hotel in the HeartBeat score. Throughout 2013, Crowne Plaza Amman has displayed noticeable improvement in its HeartBeat score, which rose from 79.54 in the beginning of 2013 to an impressive score of 84.00 at the end of 2013. This is considered to be a great feat for the five-star hotel, whose commitment, hard work and dedication of its colleagues made the attainment of this high score a possibility.
InterContinental Hotels Group (IHG) HeartBeat program is mainly about gaining feedback and handling guests’ requests, comments and inquiries. IHG hotels are then rated based on the guests’ feedback and various surveys that are conducted to gauge the guests’ level of satisfaction.
Crowne Plaza Amman is conveniently situated in Amman, and is firmly established as a business and leisure hotel. Crowne Plaza Amman boasts 279 guest rooms and suites, six restaurants and lounges to satisfy all tastes and styles, and has many services and facilities to offer its guests. A complete business center is available to serve the needs of business travelers, as well as a spa managed by Thalgo Spa, in which a state-of-the-art gym and many spa services are available to relax and rejuvenate. Many conference and banqueting facilities are available too. All this adds to the guests’ Crowne Plaza experience.