Mr. Firas Irsheidat receiving the award
Ever since its opening less than two years ago, Crowne Plaza Jordan Dead Sea Resort & Spa has been enjoying success after success and award after award. The latest award that the five-star Dead Sea resort has achieved is the InterContinental Hotels Group (IHG)’s famous HeartBeat program award, specifically in the Most Committed Hotel Team for the year 2013. This award is given to hotel teams that show their passion, drive and commitment to ensuring that the guests are having a pleasant and satisfactory stay, by making sure that all their needs and requests are furnished and accommodated.
“We are extremely proud of winning this award”, expressed Mr. Firas Irsheidat, Area General Manager of Crowne Plaza Jordan Dead Sea Resort & Spa and Holiday Inn Resort Dead Sea. “The most important element that could make or break any hotel is the satisfaction of the guests; therefore, our number one priority is commitment to pleasing and satisfying every single guest. And winning this important award is a testimony of the continuous efforts, dedication and hard work of every single team member of Crowne Plaza Jordan Dead Sea Resort & Spa.”
InterContinental Hotels Group (IHG) HeartBeat program is mainly about gaining feedback and handling guests’ requests, comments and inquiries. IHG hotels are then rated based on the guests’ feedback and various surveys that are conducted to gauge the guests’ level of satisfaction.
Crowne Plaza Jordan Dead Sea Resort & Spa has won in the 2013 International Hotel Awards for Best New Hotel Construction & Design, and is known for its many luxurious facilities and services that allowed it to host major and important events ever since its opening in October 2012.
Crowne Plaza Jordan Dead Sea Resort & Spa boasts 420 rooms and suites, including one Presidential Suite and one Royal suite. Guests can enjoy the vast pool called The Lake which is 5,500 m3 big, two smaller pools, as well as a soft white sandy beach by the Dead Sea with private cabanas. The resort also has The Promenade with panoramic views of the Dead Sea, an amphitheater, and a Kid’s Club. Guests can also treat their taste buds to delectable food served in the resort’s 8 different outlets. The famous French Thalgo Spa is a calming space that covers 6,000 m2 with many facilities and various treatments. Events, meetings and weddings can successfully be hosted at Obadas ballroom, or the two breakout room Shaqilath and Gamilath.