Department of Economic Development and Commercial Bank of Dubai
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The Department of Economic Development (DED) in Dubai and Commercial Bank of Dubai (CBD) have signed an agreement to provide automated business registration and licensing services across CBD counters. The agreement will enable customers to make fee payments and complete business registration and licensing transactions across CBD branches across the UAE.
The agreement was signed between Saeed Matar Al Marri, Deputy CEO of the Business Registration & Licensing (BRL) sector in DED and Nabil Tayeb Khoury, Head of Islamic Banking Department at CBD.
Customers will now be able to approach CBD counters to complete a range of BRL transactions including creating a DED account, reserving trade names, initial approvals, renewing trade licenses, booking/changing/cancelling appointments, modifications in license applications and online registrations. Fee payments can also be completed and printouts of licenses obtained at the bank counters.
“The key focus of the Business Registration & Licensing sector in DED is on upgrading and expanding its network to enhance customer convenience along with improved service quality. As a leading local bank with a strong network the Commercial Bank of Dubai will be a strategic addition to our partner network and in our efforts to enhance ease of doing business as well as promoting e-services across Dubai,” commented Al Marri.
“CBD has long been committed to doing everything possible to enhance the overall business climate of Dubai. The bank is working diligently to provide investors with all the banking products and services they need. The agreement with the Department of Economic Development aims to make this process more convenient, so that customers can complete all procedures in the same place without the need to visit the offices of the DED,” said Khoury.
BRL will also train CBD employees in providing accurate information and delivering its e-services portfolio to the utmost satisfaction of customers. With 95 per cent of the BRL services now available online customers can avail of the new facility to save time and efforts.
DED has an expanding network of partner institutions, including banks and legal offices, and Customer Service Centres across Dubai offering convenient access to business registration and licensing, in addition to branch offices.
"We work closely with our partners and constantly monitor our co-operation agreements to ensure added value to clients. Expanding our coverage through a partnership network has also helped in promoting e-services and providing more flexibility for investors and businesses in Dubai," added Al Marri.