Dr. Adnan Chilwan, Deputy Chief Executive Officer, DIB receiving the award
Dubai Islamic Bank (DIB) has been named the region’s “Best Islamic Retail Bank” at the Banker Middle East Industry Awards 2013. The award was received by Dr. Adnan Chilwan, Deputy Chief Executive Officer, DIB, on behalf of the bank.
The Banker Middle East Awards recognise the best performing financial services companies across the Middle East and North Africa. Financial institutions are shortlisted by a panel of independent industry experts, with the winners chosen by the magazine’s 10,000 registered users.
In line with DIB’s vision to be the most progressive Islamic financial institution in the world, the last year witnessed a number of major technology enabled milestones for the bank’s retail operation. In 2012, the bank introduced Al Islami Business Online, a portal enabling companies to access more than 75 services at the click of a button. This was soon followed by the launch of the Arabic interface of DIB’s internet-based banking service, allowing customers to conduct over 70 banking transactions in either Arabic or English. Most recently, the bank enhanced its engagement with customers when it went live on social media channels, including Facebook, Twitter, YouTube and LinkedIn.
The bank also pressed ahead with its expansion strategy in 2012, adding nine new branches to bring its UAE-wide network to 82 in total. 2012 also witnessed the unveiling of “Shaatir”, DIB’s first account developed specifically for children. Designed to help children understand financial responsibility from an early age, the Shaatir Savings account includes a number of innovative features that encourage young people to save towards achieving specific goals in their lives.
“2012 was a highly successful year for DIB as we focused on our strategy of placing innovation at the heart of the bank’s operations,” said Dr Adnan Chilwan, Deputy Chief Executive Officer of DIB. “DIB is committed to transforming the existing model of retail banking by offering customers the most modern financial solutions based on a deep understanding of their individual needs. Leading from the front, DIB will continue to develop the products and services that represent the future of the Islamic Finance industry”