Doha Bank, the leading private commercial and progressive bank in Qatar, has received the coveted ISO 20000-2011 certification for its continuous compliance to global standard for IT Service Management. Doha Bank was the first organisation in the GCC to have achieved the ISO/IEC 20000 certification in 2007 and still remains the only financial organisation in Qatar to be accredited.
ISO20000-2011 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. Doha Bank has defined its policy for IT Service Management as ‘To adopt and adapt state of the art IT technology integrating with people and processes to support and improve all business processes’.
Commenting on the certification, Dr. R. Seetharaman, Group CEO, Doha Bank, said, “The ISO 20000 certification is viewed as an assurance of quality in terms of IT services provided to business departments and branches of the bank. It validates not only how IT services are set up initially but also the ongoing procedures that are involved in providing the services, including how they are updated, managed, documented, etc. Doha Bank always strives for global standards and we are proud to be a pioneer in this region for implementation of best IT practices.”
Dr. Seetharaman also expressed his satisfaction on achieving the unique milestone of being the only bank in GCC to be ISO/IEC 20000-2011 certified, thus ensuring compliance with the global standards.
The ISO certification represents official recognition for Doha Bank’s Technology Department’s commitment to quality, to applying good business practices, and their expertise as a provider of IT services to the Bank.
“Highest standard of service delivery requires ongoing innovation on Information Technology thus enabling efficiency and convenience of banking services. In order to ensure we meet the goal of quality of service, we are committed to follow international best practices and standards”. Dr. Seetharaman said.
“Doha Bank believes in technology and business convergence to provide maximum automation and maintain highest standards in service culture for its customers”, Mr. Mohammad Abid, Head of Information Technology.