Samira Abdulrazzak, Director of Client Management Department at Dubai Customs
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Dubai Customs has managed to step up its customer services in a way that turns its relationship with clients into an integrated, productive partnership. To boost this partnership, DC’s Client Accreditation Program provides top customs facilitations to participating clients, based on their level of compliance with DC systems.
Abdullah Mohammed Al Khaja, Acting Executive Director of Customer Management Division, said: “The Client Accreditation Program enhances the benefits enjoyed by clients, by eliminating some of the procedures and paper work that were needed to clear their consignments, which cuts down the cost of their business processes and reinforces their choice of Dubai as their business destination, in the light of the emirate’s competitive advantages regarding business cost efficiency and high quality services.”
He further affirmed that “Dubai Customs strives to establish a strong partnership with clients and enhance cooperation with the private sector, in an effort to encourage further investments and boostDubai’s economic growth. DC is committed to regulate clients’ affairs and their customs transactions by delivering a diversified array of services within a legal framework that ensures mutual benefits to both sides and trade partners’ voluntary compliance with the Common Customs Law.”
A total of 337,000 customs transactions were completed through the Client Accreditation Program in 2013 with a value of AED 161 billion.The program’s accredited clients numbered 425 organizations, said Samira Abdulrazzak, Director of Client Management Department at Dubai Customs.
She added that “The program provides a complete set of facilitations to participating clients, most prominently are the automated pre-arrival clearance, consolidated declarations and the B2G channel, which enables them to transfer declarations automatically from their systems to Mirsal 2and process their transactions and payments electronically. Moreover, the program allows participants to get the services of the Client Ambassadors Initiative, through which certain employees are allocated to follow up clients’ transactions and requests directly through field visits to their work offices. “
According to Samira Abdulrazzak, classifying clients in the Accreditation Program is based on the level of their compliance with customs systems. Highly compliant clients can enjoy top-notch facilitations, while clients with a level of compliance that falls below the accreditation prerequisites, will be able to take advantage of less facilitations.