Ahmad Bin Humaidan, Director-General, Dubai eGovernment
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Dubai eGovernment has won two awards for its mDubai mobile app and for its ePay gateway adding yet another milestone to its record of achievements. The winners were honoured in a ceremony organized by Terrapin at Cards & Payments Middle East 2013 and The Mobile Show 2013 recently. Both awards were received by Sumaia Bin Hammad, Director of Communication and Business Development (CBD) on behalf of Dubai eGovernment.
Commenting on the dual awards for Dubai eGovernment, Ahmad Bin Humaidan, Director-General, Dubai eGovernment said: “I congratulate the eServices team for receiving this double honour, which is in line with the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai for enabling the public to complete their government transactions in one place through a one-mobile stop shop. Such awards clearly indicate our favourable pace of eTransformation in Dubai as traditional government services shift towards eServices, particularly on mobile phones.”
Bin Humaidan added, "Our award winning ePay gateway allows both corporate and individual customers to pay online for over 250 government services through credit cards, and direct debit from five leading banks. Recently, we signed an MoU with the Ministry of Finance for the eDirham G2 card to be used as a tool for collection of government fees. We are also focused on mobile payment and apps. We recently launched our mDubai app, and are pleased that it won the award for the best government app.”
Meanwhile, Sumaia Bin Hammad, who received the two awards said: “I am honoured to receive these two awards on behalf of Dubai eGovernment. These trophies are a testament to the joint efforts by our dedicated team who can now enjoy the fruits of their labour. At Dubai eGovernment, we seek to offer innovative methods to make it easy for our customers to complete their transactions either online or through their mobile devices, in line with our ‘Customer First’ strategy.”
The ePay gateway is part of the Dubai eGovernment's initiative, which aims at providing government services through innovative channels in order to ease the lives of people and businesses interacting with the Government in Dubai. Online payment of fees ensures time and money saved in addition to avoiding the inconvenience of having to personally visit a department or bank. The ePay gateway is integrated with all the departments' eServices, no matter what technologies and software they use, thanks to its compatibility with all means of online payment such as the Internet, kiosks, IVR, credit cards, direct debit and the eDirham G2 card. At Cards & Middle East & The Mobile Show 2013, Dubai eGovernment showcased its ePay gateway with a workshop lecture entitled ‘DeG ePayment initiative smart integration workshop’, while the ePay and mDubai app were also showcased through a presentation called ‘Together to ease your life – improving the lives of people and businesses in Dubai through mobile.’
The mDubai iPhone app offers an array of services of concern to customers with Dubai government departments and entities including enquiry about prayer timings and eComplaint submission and tracking in addition to a dedicated section that helps customers be familiar with government departments and their contact details and real-time updates on news and events in Dubai Government. Dubai eGovernment is currently expanding the scope of the mDubai app to keep pace with customers’ desires and needs.