Hesham Ali Mustafa, Senior Director, ENOC Gas Marketing
Emirates Gas (EMGAS), a subsidiary of the Emirates National Oil Company (ENOC), has launched “Emirates Gas” App, a new application for smartphones, exclusively for its customers and the society at large in the UAE.
Fully secure and developed to the highest technology standards, the “Emirates Gas” App will have several value-added features including the ability for users to place and track their orders, view their invoices and check the latest offers from EMGAS. The App will also provide information about product portfolio including services specific to safety. Users will also be able to log their feedback and be in touch with EMGAS professionals on various business-related queries.
Saeed Khoory, Chief Executive Officer of ENOC, said: “As a wholly-owned Dubai Government entity, we are committed to uphold the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, to offer efficient and round-the-clock services. The smartphone App launched by EMGAS brings us closer to our customers, enabling us to identify their requirements promptly and address them efficiently.”
Hesham Ali Mustafa, Senior Director – ENOC Gas Marketing & International Business Development and General Manager of Emirates Gas LLC, said: “The new App launched by EMGAS is in line with the mobile services initiative announced by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, to further strengthen the service standards offered to the people. It also reflects our strength in leveraging the most modern technologies and the strong internet and mobile phone penetration in the UAE. Now with the touch of a button on their smart mobile phones, customers can benefit from 24x7 access to our e-services.”
EMGAS is one of the first in the gas industry to launch the App tailored for its customers. The company will continue to focus on strengthening its technology platforms to provide the highest levels of service support to customers.
The largest supplier of LPG in the UAE, EMGAS is the market leader in supplying a variety of LPG products and Propane used in industrial, commercial establishments and residential areas. The company is certified for ISO 9001 Quality Management, ISO 14001 Environmental Management and ISO 10002 Customer Care, as well as OHSAS 18001. In addition to winning the prestigious Dubai Quality Award in 2012, EMGAS has won the Dubai Award for Sustainable Transport from the Roads & Transport Authority in 2011 and 2012.
EMGAS also secured the CSR Label Award, presented for distinguished corporate social responsibility initiatives, by the Dubai Chamber of Commerce & Industry for the third consecutive year.
The company is working to enhance the CNG refuelling infrastructure within the city of Dubai, in addition to exhibiting its plans to promote the use of CNG as an alternative fuel for the transportation sector through dedicated CNG Daughter Stations for potential fleet owners.