Emirates NBD, a leading bank in the region, has been awarded the Banking and Finance Customer Care Excellence Award at the 8th annual Middle East Government and Business Customer Care Excellence Awards 2014. The award was presented to the bank on behalf of the Middle East Excellence Awards Institute, at a recent ceremony which took place at the Burj Al Arab Hotel.
With this award, Emirates NBD wins recognition for its successful implementation of ICT and smart services in order to enhance the overall customer experience. In particular, the judging panel commended Emirates NBD for the launch of its various mobile banking services.
“Customer convenience has always been a significant driving force at Emirates NBD, and we are committed to providing our customers with superior customer care that meets their specific requirements,” said Ahmed Al Marzouqi, General Manager - Retail Distribution, Emirates NBD. “To this end, Emirates NBD has been leading the technological innovation in UAE’s digital banking space, to provide customers with easy and secure access to online and mobile banking channels. This award is recognition of our efforts in this area and we will continue to work to provide the best customer service possible.”
The judging panel of the Middle East Excellence Awards Instituteassessed nominees based on the quality, availability and accessibility of services provided to customers, as well as transparency and professionalism of customer care. They also took into consideration the connectivity and use of technology provided to carry out speedy, efficient and reliable customer service transactions.
The Middle East Excellence Awards Institute recognizes and honours Government and business organisations that perform outstandingly across various sectors including the banking and finance industry. The awards recognize companies who provide excellent customer service as well as techniques and technologies to help further improve performance levels.