FSH Cairo at The First Residence - Winning Concierge Duo
Two members of the Concierge team at Four Seasons Hotel Cairo at The First Residence are the latest within the group’s Middle Eastern properties to join the ranks of concierge staff that proudly wear the crossed-key badge of Les Clefs d’Or – a fraternity of the top-ranked hotel concierges across more than fifty countries, recognized for their commitment to the highest quality of service and a true passion for their position within the hospitality industry.
Ahmed Ayoub and Tamer Kelany are the winning duo most recently graced with the crossed-key badge. Chef Concierge Ayoub has been a part of the Hotel’s integral pre-opening team and has worked with Four Seasons for more than 12 years, while Kelany joined the team more than four years ago.
Their combined in-depth knowledge of the ins and outs of Cairo and their passion and dedication to provide the best insights to guests is a testament to their years of experience and success in meeting guests’ expectations.
“As a company, Four Seasons prides itself on the level of personalized and intuitive service we provide and nowhere is that more apparent than in front-of-line positions such as the Concierge. A capable, passionate and connected Concierge team is one of the biggest strengths in this business and we are extremely proud that Ahmed and Tamer have been added to the fold of the world’s leading concierges,” says Randy Shimabuku, general manager of Four Seasons Hotel Cairo at The First Residence.
Cairo, a bustling city offering plenty of historical, cultural and ancient sites of interest gives the team plenty to keep busy, from providing advice on which historical or cultural sites to visit, the best places to shop, hidden treasures and secret tips on the city, to booking private feluccas on the Nile and securing tables at the best restaurants in Cairo – the talented Concierge team at Four Seasons Hotel Cairo at The First Residence ensures Hotel guests always experience the best the city has to offer all year round.