H.H. Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive CouncilforDubai Government, recently launched Dubai eGovernment’s new Government Service Bus (GSB) platform, during the opening of the 32nd GITEX Technology Week 2012, being held from October 14 to 18, 2012, at Dubai International Convention and Exhibition Centre (DICEC).
GSB ushers in a new era of technological advancement at Dubai eGovernment, allowing the integration of systems, data and services among all government departments and entities to exchange information and complete public transactions. It also spares customers the inconvenience of moving from one government department to another for stamps, approvals and other necessary information.
H.E. Ahmed Bin Humaidan, Director General of Dubai eGovernment, said: “In line with our vision to facilitate government transactions with the public and corporate community, while contributing to Dubai’s leading position as a key economic hub, Dubai eGovernment has been closely working with other government departments and entities to fulfill its vision of providing citizens, residents and the corporate community with easier, time-saving access to all government services. This platform facilitates fully integrated electronic transactions, ultimately helping further enhance the quality of life in the emirate, which is the main purpose behind the development of the new GSB platform.”
“GSB reflects our ongoing commitment to save more time and effort for customers who wish to complete government transactions and obtain all needed approvals and information from a single point. This platform provides every department with a seamless, reliable and fast-performing mechanism to exchange information with other parties, based on the practical concept of interconnected governments,” added Humaidan.
Currently in use by 15 government departments and entities, the Government Service Bus presents a common infrastructure that enables these departments to integrate their electronic services into a well-secured, reliable environment. It is intended to provide a link between government eServices and promote more government facilities, such as integration and exchange of information while verifying user identity at the same time.
Developing an integrated infrastructure and a central system that brings together all government entities within a safe, flexible and highly reliable work environment contributes to the integration of government eServices while reducing government expenses. To save time and effort for both the clients and the government, Dubai eGovernment plays an integral role in this platform as a link for government departments in Dubai to exchange databases and supplementary systems.
GSB provides two types of services; the first covers all information services that enable government users to exchange basic information and inquiries, while the second focuses on the next phase underway. It aims to tap the powers of collective engagement between government departments and relevant entities, with the goal of completing government transactions internally, without having to ask the customers to move from one department to another to complete their requirements.
Lastly, GSB is expected to play a key role in serving the government community. It not only acts as an intercessor for government entities, but also offers them an electronic background to pursue future projects and services at any time. It further measures the performance of government eServices offered, therefore paving the way for more efficient service management and monitoring.