Tayfun Topkoç, Regional Director for HP Software, Middle East
HP today announced HP Service Anywhere, a Software-as-a-Service (SaaS) solution that ensures availability of IT systems, enabling enterprises to enhance workforce productivity and align IT with changing business demands.
To prevent service downtime and maximize employee productivity, organizations need simple, agile IT service desk solutions that help them resolve incidents rapidly while adapting easily to changing enterprise requirements. Organizations also want to reduce the costs and complexity of deploying and upgrading mission-critical service desk solutions and avoid disrupting the delivery and quality of internal services.
HP Service Anywhere, an IT service management (ITSM) software solution delivered as a service or via the cloud,helps organizations address these needs by quickly resolving IT incidents and ensuring availability of critical services that drive innovation. The new solution features an intuitive user interface and is simple to deploy, manage and upgrade.
“Customers of all sizes are looking for cloud-based IT service desk solutions that are easy to implement and configure,” said George Flansburg, operations management practice lead, ResultsPositive, an HP partner. “HP Service Anywhere is a simple-to-implement service desk SaaS offering that allows both midsize and large customers to be up and running within weeks, rather than the months required for on-premises solutions.”
HP Service Anywhere provides comprehensive service desk capabilities, including handling of inbound requests and IT service configuration as well as incident, problem and change management. HP Service Anywhere features social collaboration for sharing and recording advice and communications. Social collaboration can improve first call resolution (FCR) rates, shorten handling times and reduce escalations by immediately alerting and engaging the right people to resolve issues.
“Our customers expect IT service desk solutions that are simple to use, can scale and will reduce overall costs,” said Sean Caron, principal solution architect, Linium, an HP partner. “With HP Service Anywhere, we can now offer advanced service desk capabilities, such as Incident and Change Management, through a highly scalable solution that is delivered asaservice.”
HP Service Anywhere enables clients to:
Enhance employee productivity by limiting IT service downtime with quicker responses to service incidents. These incidents are then captured and shared among stakeholders via HP Enterprise Collaboration social collaboration software.
Ensure availability of IT processes through greater visibility into services, applications and hardware across the IT environment via integration with HP Universal Configuration Management Database (UCMDB) software. HP UCMDB manages services, applications and hardware relationships across the IT environment. Plus, it is populated and maintained with HP Universal Discovery software, which automates discovery and dependency mapping of relevant IT elements.
Improve timetovalue with rapid deployment through intuitive, graphical, codeless tools that simplify the historically complex and time-consuming tasks of configuring and customizing a service desk. HP’s approach separates client changes to facilitate seamless and automated upgrades.
Speed deployment by leveraging integrated Information Technology Infrastructure Library (ITIL)-standards-based best practices for software implementations and upgrades.
“IT service desk solutions need to easily adapt to changing enterprise environments to ensure the best support experience to users,” said TayfunTopkoc, HP Software Director, HP Middle East. “As a native SaaS application, HP Service Anywhere offers clients a feature-rich solution that is quick and easy to deploy, maintain and upgrade.”
Another new addition to the HP Software Professional Services portfolio is HP Service Anywhere Foundation Service, a quick-start service to assist clients with deploying and adopting their solutions.
Pricing and availability:
HP Service Anywhere is available worldwide directly from HP or via its ecosystem of channel partners. Named and floating license pricing will vary according to terms, quantity and location. Entry-level pricing is expected to start at $89 per user per month.(1)
HP Service Anywhere is a key component of the HP IT Performance Suite, the next-generation enterprise performance software platform that enables IT management to improve performance with operational intelligence.
Additional information about HP Service Anywhere is available at www.hpserviceanywhere.com.
HP’s premier Europe, Middle East and Africa client event, HP Discover, takes place Dec. 4-6 in Frankfurt, Germany.