Joe Staples, Interactive Intelligence Chief Marketing Officer
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is hosting a complimentary Web event titled, “Delivering Social Customer Service – More than Just Having a Presence on Facebook, Twitter, and LinkedIn,” to be held Tuesday, Aug. 13 at 07:30 p.m. Gulf Standard Time (GST)/ 11:30 a.m. Eastern time (EDT).
Already attracting more than 1,300 registrants, this 75-minute webcast is ideal for contact center leaders seeking best practices for developing a social customer service strategy that builds relationships across all communications channels -- from voice, email and Web chat, to text, video and social media.
The webcast, which will include an extensive audience Q&A, will be presented by Frost & Sullivan Principal Analyst Michael DeSalles, COMMfusion Principal Analyst Blair Pleasant, and Interactive Intelligence Senior Director of Solutions Marketing Tim Passios.
“The requirements for providing quality customer service have changed dramatically as a result of social media,” said Interactive Intelligence Chief Marketing Officer Joe Staples. “One-to-one interactions have extended to one-to-many, and a new emphasis is being placed on relationship building. We designed this webcast to help contact centers develop a strategy that incorporates technology, processes and people so they can fully harness the power of all types of communications channels.”