Joe Staples, Interactive Intelligence chief marketing officer
Interactive Intelligence Group, a global provider of unified IP business communications solutions, is hosting a free Web event titled, "Contact Center Consolidation and Centralization: Building a Plan to Get There."
This 75-minute Web event will be held Thursday, 3rd November at 3:30 p.m. GMT (7:30 p.m. Dubai time).
The webcast, already attracting more than 700 pre-registrants, will feature Gartner research VP, Drew Kraus, who will share the drivers and benefits of consolidation, along with key challenges and critical steps for success. Co-presenting will be Interactive Intelligence senior manager of solutions marketing, Brad Herrington.
The webcast will also feature an extensive Q&A, with presenters on the panel being joined by Don Van Doren, president of Vanguard Communications, and Tom Fisher, director of systems engineering for Interactive Intelligence. The concluding Q&A session will enable attendees to submit questions to panelists.
"Driven by the opportunity to reduce costs, improve service, and increase productivity, more and more contact centers are asking about best practices for consolidating their communications infrastructure," said Interactive Intelligence chief marketing officer, Joe Staples. "We designed this webcast as a ‘how-to' session to help guide organizations along this consolidation path presented by some of the most respected experts in the industry."
All webcast attendees will receive a free copy of an educational whitepaper titled, "The Business Value of Consolidating and Centralizing," co-authored by Vanguard president, Don Van Doren.
To register for the webcast, visit www.inin.com/WebEvent.