Interactive Intelligence Chief Marketing Officer, Joe Staples
Interactive Intelligence Group, a global provider of unified IP business communications software and services, is hosting a complimentary Web event titled, “Making the Business Case for Moving Your Contact Center to the Cloud,” to be held Tuesday, April 30 at 11:30 a.m. Eastern time (EDT) i.e. 7:30 p.m. Gulf Standard Time.
This 75-minute webcast will bring together leading industry experts to discuss the following critical issues when developing a business case for cloud-based contact center solutions:
- Defining and quantifying the benefits of moving your contact center to the cloud.
- Dealing with security and reliability concerns.
- Developing an accurate premises versus cloud total-cost-of-ownership comparison.
- Using the cloud to improve the customer experience.
This webcast will be presented by Ovum Principal Analyst, Keith Dawson, and Interactive Intelligence Chief Marketing Officer, Joe Staples. An extensive audience Q&A will follow the presentation, with Dawson and Staples joined by industry experts, Elizabeth Herrell, principal analyst for Communication Initiatives, and J.R. Simmons, president and principal consultant for COMgroup Inc.
“The growth of the cloud contact center market is nearly 10 times that of the premises-based sector, but that doesn’t mean the business case will be easily accepted internally,” Staples said. “We designed this webcast for contact centers that have decided the cloud makes sense for them, and now need the kind of objective, expert advice that will help them substantiate and execute on that decision.”
Attendees of this Interactive Intelligence Web event will receive a complimentary white paper titled “The Total Cost of Ownership of Cloud and Premise-Based Contact Center Systems” (Ovum, Jan. 21, 2013).