Interactive Intelligence chief marketing officer, Joe Staples
Interactive Intelligence Group, a global provider of unified IP business communications solutions, will launch a trial program called Quick Spin that enables organizations to sample for free the company's communications-as-a-service offering.
The Interactive Intelligence CaaS offering provides cloud-based communications applications for contact centers and enterprises, along with flexible deployment models for migrating between cloud, premise, and hybrid configurations.
"Despite potential benefits of cloud-based communications deployments, organizations must still conduct thorough due diligence to determine if this model is right for their unique needs," said Gartner research vice president, Drew Kraus. "I'm seeing an increasing number of organizations that are interested in a flexible deployment model — including premise-based, cloud-based, or a hybrid of the two — that will enable them to adapt the approach according to their evolving needs."
The Interactive Intelligence Quick Spin program will be delivered via a Web portal, enabling organizations to quickly set up interactive voice response menus, skills-based routing, call flows, real-time speech analytics, and more.
"We designed Quick Spin so organizations can more easily conduct their due diligence process as they consider migrating to a cloud-based communications solution," said Interactive Intelligence chief marketing officer, Joe Staples. "The beauty of the program is that configuration is straightforward -- organizations can get up and running in as little as 30 minutes -- yet users still get to sample the many sophisticated CaaS applications we offer, such as skills-based routing, real-time word spotting, supervisory monitoring, a feature-rich Web client, and extensive reporting."
The Quick Spin program will be offered beginning in the latter part of Q4 2011. Program terms include a user qualification process, limited trial period, and deployment size parameters.
Quick Spin features are a sub-set of those included with the Interactive Intelligence CaaS offering and are designed to give trial users a taste of the full functionality of the company's hosted services. Interactive Intelligence CaaS features include virtually all of the vendor's premise-based functionality, such as IVR, multichannel routing, quality monitoring, outbound predictive dialing, customer feedback surveys, unified messaging, and conferencing.
"We designed our CaaS offering to address customer needs for flexibility, control, security, and reliability," Staples said. "Our Quick Spin program builds on these benefits by giving organizations the kind of hands-on experience that will further maximize the success of their migration to cloud-based communications."