Jardine Ong, the new Training Manager within Kempinki Hotel's Human Resources team
With a career in human resources training and consultancy spanning seven years, Jardine Ong joins Kempinski Hotel Mall of the Emirates as Training Manager within the hotel's Human Resources team.
With extensive experience in the formulation and implementation of HR policies, recruitment and a specialization in customer service development programs and leadership and sales training, Ong will be a welcome addition to the hotel's team and is expected to play an important role in fostering a healthy and productive employee culture as well as boosting effective performance within the organisation.
“In a customer focused industry, attitude and skill play an equal role in making sure our employees offer our guests the best service possible. This is where high level training, experience in customer service as well as in selling a product comes into play and this is a crucial skill to maintain one's competitiveness in the hospitality industry. We look forward to the level of insight Jardine will be able to provide to our team in this regard," says Alejandro Bernabé, General Manager, Kempinski Hotel Mall of the Emirates.
Commenting on her new position Ong said: "This is a very exciting opportunity to move into a dedicated role within the hospitality industry, as it is one that presents very varied and challenging training opportunities that offer the potential for growth, both for the team members I work with as well as my own personal skills.”
Ong moves to Kempinski Hotel Mall of the Emirates from Azadea Group ‒ one of the leading retail franchise groups in the UAE ‒ where she served as a training manager since 2009. Ong previously worked as a Senior Consultant - HR and Organizational Development with Global Management Consultants in the UAE, HR Officer at Advanced Contact Solutions and a Senior Training Officer at APAC Customer Services, both in Manila.
During her five years in the UAE, Ong has worked on training consultancy programs for a number of high-profile clients with complex training requirements from various industries such as such aviation, banking and finance as well as retail amongst others.
Ong holds a Bachelors degree in science in Human Resource Development and several specialist trainer certifications including an internationally recognised DiSC Certification in Psychometric Behavioural Profiling.