Mahmoudia Motors, one of the leading automotive groups for premium car brands in the Kingdom was rated amongst the top in the region and globally for strictly adhering to the processes, procedures and guidelines set by Jaguar Land Rover in terms of successfully running a service center.
Abdimajid Haithar, After Sales Manager at Mahmoudia Motors, stated, “Mahmoudia Motors has been placed in the top bracket worldwide, compared to what other JLR service facilities across the world achieved, after a detailed and comprehensive assessment was conducted by Jaguar Land Rover. Since the launch of the service center, Mahmoudia Motors has meticulously followed the recipe prepared by the experts in managing and operating a successful service center.”
The state-of-the-art service center provides the service and maintenance needs for all the car brands under Mahmoudia Motor’s umbrella, including Jaguar, Range Rover, Land Rover and Volvo. The facility is staffed by a team of professional and highly qualified car service technicians who have access to all the latest diagnostic and service technology, and a regularly updated stock of all the replacement parts that customers may require.
He added, “Technological advances in the auto industry have become quite complex, and therefore it is a remarkable achievement for Mahmoudia Motors to have received a score of 91 percent. Our professional and highly qualified car service technicians consistently ensure that our customer’s vehicle runs at optimum performance as designed by JLR engineers and desired by our clients.”
The service center areas that were assessed include facility standard, management, business systems, staff and competence, customer handling, service process, vehicle pre-delivery process, tools and equipment, parts accessories and consumables, and repair process.