Mashreq management team during the awards ceremony
The recently held Banker Middle East Industry Awards 2013 witnessed the UAE banking industry gather for the most prestigious awards in the industry. Leading financial institution, Mashreq was a proud recipient of top 3 awards. Winners were chosen based on the institutions' overall performance, innovations, improvements and growth over the last 12 months.
The Bank’s Retail operation was awarded ‘Region’s Best Banking Innovation’s as Mashreq continues to be at the forefront of innovative financial products and solutions in the UAE with product launches such as Mashreq Max, Mashreq GO, Salaam, Snaap, Majestic Loan and the several products designed to give the maximum value to the customers. This recognition reflects the bank’s innovative retail propositions & services offered to customers during the period under review.
Farhad Irani, Head of Retail Banking Group, Mashreq said, “With our commitment to innovations, we have earned to win this award and it is no surprise. Our focus is to deliver best in class both on a product and service level and we have certainly succeeded to achieve that. I am confident that our customers will all see the benefit in their future engagement with us.”
The Islamic Banking Division of Mashreq, Mashreq Al Islami was awarded Best Islamic Window in the Region. Moinuddin Malim, CEO of Mashreq Al Islami commented, “We are honored to win this prestigious award, which is a testimonial to our commitment to continue offering convenient Sharia’h Compliant products and services. Our focus is to provide superior services to our customers through a full range of Islamic financial solutions.”
Mashreq Al Islami continues to expand its Sharia’h Compliant product offerings to cater to customer requirements and further strengthen its Islamic banking proposition. Mashreq Al Islami has focused on offering a full suite of Sharia’h Compliant products and services, with a host of new products launched for both retail and corporate customers.
Mashreq was also awarded Best Technology Implementation for the Bank’s core banking transformation. The next generation core banking system was previously awarded ‘Best Core Banking Project, Middle East Award for 2012’ by The Asian Banker.
The transition from old to the new systems was done over weekends and in the times of least customer transactions to ensure that customer inconvenience is minimized. The program was designed such that customers could continue to use their existing account numbers, cheque books, debit cards while doing their transactions. The project was delivered through a unique governance structure, with good planning and monitoring of progress that was benchmarked against regional standards and resulted in the project being delivered within the suggested timeframe.
Nominees for the Banker Middle East Award were selected by a panel of banking and financial experts, which were then voted by the readers of Banker Middle East magazine.