H.E. Ahmed Bin Humaidan, Director General of DeG
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Dubai eGovernment has announced that Dubai Cares has joined the mPay Portal service to stimulate and facilitate financial contributions by donors supporting its humanitarian projects. Accordingly, the service now covers four government entities, including Roads & Transport Authority (RTA), Dubai Police, Dubai Electricity & Water Authority (DEWA) and most recently Dubai Cares.
To use the service, interested donors must first register via https://mpay.dubai.ae with their personal data and credit card number. A confirmation code is then sent via email to be mentioned in the SMS to complete the payment, along with the mPay password. For already registered users, all they have to do is click on Dubai Cares from the list.
Donations can be made in two ways, either through an SMS to 4488 with the confirmation codes sent upon registration, or through mPay’s auto-payment feature allowing on-demand or periodic auto-donation request where the user can set a specific date to deduct the amount from his/her banking account. The donor can also benefit from the “multiple accounts” feature to schedule several donations on set dates.
Commenting on the move, Ahmad Bin Humaidan, Director General of Dubai eGovernment, said: “We are pleased at Dubai Cares joining our mPay portal, which is part of Dubai eGovernment’s initiative to provide round-the-clock government services through innovative channels to the public and the business community in Dubai in line with the directives of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, during the recently held Government Summit to provide a single mobile stop shop for citizens to conduct their government transactions from one place.”
“According to our recent statistics, more individual and corporate customers are using Dubai eGovernment’s mPay service to complete their government transactions, Bin Humaidan added. “These statistics also show an increase in their confidence in these effective and well-secured channels, especially after the keen efforts of Dubai eGovernment to increase customers’ assurance by upgrading the portal with a more secure e-payment system and a larger range of payment options to provide convenience to users. Reports indicate a remarkable increase of 11 % and 39 % over 2011 in terms of the amounts collected and number of transactions respectively.”
Bin Humaidan further explained that Dubai eGovernment is currently working on the expansion of its corporate and individual beneficiary base, either by introducing new government departments and entities or by adding new services of interest to customers.
mPay enables individual and corporate customers to inquire about and pay for some government services, either through an iPhone app that combines all the services in one place for implementation in one step or via SMS to 4488, thereby providing ease and convenience to users. In addition to giving donations to Dubai Cares, the service allows Salik recharge from RTA when users run out of balance; payment of traffic fines from Dubai Police to pay for unexpected fees during renewal of the driving license or vehicle license; and payment of electricity bills from DEWA to avoid power cuts.
Users can also capitalize on the “multiple accounts” feature which allows them to use the service settings to support multiple accounts of one government service. For example, customers can recharge the Salik account of more than one car from their mPay account.