In a step aimed at improving the quality of services provided by the municipal system to the residents of the emirate, the Department of Municipal Affairs (DMA) organized three training courses entitled "Excellence in Customer Service" attended by the concerned customer service employees in the municipalities of the Emirate, Abu Dhabi City Municipality, Al Ain City Municipality and the Western Region Municipality. The courses focused on the latest and best international practices in the field of customer service and aimed to enhance the employees skills and abilities in the field of service providing.
Commenting on the work of these courses, Mr. Mansour Salem Al Muhairi, a specialist in the training division at the DMA, said that the development of capabilities and skills of customer service personnel in the municipal system is of paramount importance to improve the services provided to the public, although the training courses organized by the Department from time to time contribute significantly and effectively to promoting staff confidence and develop their abilities to provide the best possible services to the residents of the emirate and its investors and visitors, pointing out that the training division in the DMA will closely follow the performance of the trainees and measure the success achieved in the field of customer service and provide all the support necessary for them to achieve their objectives.
The work of the training sessions has included several major themes, including the concept and importance of customer service, and the importance of the client for the employee, and the factors that enhance the level of customer satisfaction, and the consolidation of the relationship of communication between the two parties in terms of communication, reception and dialogue, in addition to taking into account the customer time and speed in performance, workmanship and best practices that enhance the efficiency of the service provided to customers. The training sessions witnessed individual practical exercises on how to provide the best possible services and knowledge of best practices that leverage these services and meet customer requirements.