Oman Oil Marketing Company (omanoil) awarded an iPad 3 and iPhone 5 to two lucky Facebook competition winners as part of its Customer Service Week celebrations. The company’s Facebook page which was first launched on the 22nd of September received over 4,500 likes during the first week alone.
Kamal Al Hinai won the highly sought-after iPhone 5 in the ‘Share & Win’ competition of which participants shared the page with friends to receive points. The best photograph of an omanoil filling station won the ‘Capture & Win’ competition and made Faisal Al Saleh the proud owner of an iPad 3.
omanoil celebrated International Customer Service Week for the first time in recognition of its employees and their commitment to best serve customers through innovative practices. The company formulates its customer service philosophy by utilizing years of firsthand experiences of employees coupled with an innate understanding of Oman’s hospitable culture.
At the forefront of customer service is General Manager of Retail & Commercial, Hussain bin Jama Al Ishaqi, who has dedicated his career to refining practices that are underpinned by his personal experiences. He empathizes with customers to tailor and deliver services that best respond to their needs. During Customer Service Week, Al Ishaqi visited the Burj Al Sahwa filling station to welcome customers and commend the fillers for exemplifying the company’s high standard of customer service which makes omanoil a true friend on the road to motorists and local communities.
In addition to the Facebook page competitions, omanoil’s Customer Service Week included retail promotions to thank and show appreciation to loyal customers. A 50% discount on car wash services was offered while filling stations and ahlain convenience stores gave away t-shirts, pens, ahlain water bottles and omanoil toy trucks between the 29th of September and the 6th of October.