Oman Oil Marketing Company (omanoil) is celebrating International Customer Service Week in honor of employees who serve and support customers with the highest degree of care and professionalism. Customers across the country are also being rewarded with exciting promotions at omanoil forecourts as well as valuable prizes that can be won by logging onto the newly launched omanoil Facebook page.
Under the slogan ‘Because Of You We Celebrate’, omanoil is recognizing the hard work, loyalty and dedication of its employees that has enabled the company to realize its goals of better serving the nation and becoming a driving force of socio-economic development. “We aim to continuously surpass customer expectations and lead by example to redefine standards in delivering consistently excellent customer service through the implementation of innovative methods,” said Faiza Al Mazrui, Manager of Customer Service at omanoil. “We are a customer-centric organization and everything we do revolves around our customers and ensuring the best possible experience.”
omanoil’s deeply-rooted customer care philosophy is ingrained in its corporate culture and is harnessed through internal team-building exercises and specialized training programs. A dedicated team gains firsthand insight on customer satisfaction through the Call Center and employees share their experiences with others in open forums to better tailor services.
As part of the week’s promotions, car wash facilities are also offering 50% discount and omanoil filling stations and ahlain convenience stores are giving away printed t-shirts with the company’s customer service messages and 500ml ahlain-branded water bottles for purchases of 2 Omani Rials. In addition, omanoil’s dedicated Facebook page has launched a series of competitions for ‘friends’ to win the iPad 3 and iPhone 5. Winners will be announced on the 10th of October.
As Oman’s pioneering fuel and lubricants marketing company, omanoil will continue to uphold its commitment to excellence and quality on every level. Throughout the week, the company is fortifying its exceptional service by promising a zero tolerance attitude towards delayed supply distribution in all departments from Retail and Logistics to Aviation and Commercial. For first-rate customer service, filling station fillers have attended refresher courses to reinforce methods for efficiency and understand the value of a satisfied customer.