Said Al Shanfari, Director of Business Marketing at Ooredoo
As a part of its commitment to providing the best customer experience, Ooredoo has upgraded their MyAccount self-service portal for business customers in Oman. With several new and improved features, Ooredoo provides more control and benefits, empowering users with flexibility speed and control at their fingertips. The exclusive MyAccount portal, offers complete transparency, giving businesses key information how their resources are being used, execute real-time transactions, manage their accounts and much more. Plus users can tailor the service to suit their needs.
Said Al Shanfari, Director of Business Marketing at Ooredoo, said, “The updated MyAccount, gives our business customers complete control of their accounts at their own convenience, rather than needing to wait for human interaction, thus maximising efficiency and leaving them time to focus on their everyday business operations. The functionality also facilitates speedy business transformation, allowing users to monitor and control communication services online; reducing IT costs and reducing IT intervention to a minimum.”
MyAccount allows business customers to manage accounts, view account status, top up Mousbak groups, change credit limit, and manage plans, along with a host of important services such as retrieving lost PUK numbers and reporting lost SIM cards. The service also provides detailed bills, unbilled use on individual accounts and has a bill analyser service as well as allowing customers to export calls and billing data to Microsoft Excel for easier access. With customer feedback at the forefront of the development of MyAccount, Ooredoo has made sure that the portal allows access to key operations features, with complete ease and security.