Marco Bill-Peter, Red Hat’s vice president of Global Support Services
Red Hat, Inc, the world’s leading provider of open source solutions, today announced that Marco Bill-Peter, Red Hat’s vice president of Global Support Services, has been appointed as a member of the Technology Services Industry Association (TSIA) Support Services Advisory Board, joining executives from some of the industry’s top technology companies – including Dell, LinkedIn, NetApp, Salesforce.com, Xerox and Yahoo! – on the board.
With one dozen members from leading organizations in the technology services industry, TSIA’s Support Services Industry Board works to strengthen the support services discipline within the technology services industry, improve the operating and financial results of support services organizations and enhance support services careers by defining important industry issues, trends and opportunities. The TSIA Support Services Advisory Board advises TSIA executive management on how best to deliver support services solutions to TSIA members through programs, research, communities and events.
Bill-Peter’s addition to TSIA’s Support Services Industry Board recognizes Red Hat’s world-class, award-winning Global Support Services team. Red Hat's subscription model provides customers with the latest open source technology, improved features, security updates and software and hardware certifications. It also includes access to unique knowledge and technical expertise from Red Hat's Global Support Services and engineering teams. Via its global customer portal, Red Hat customers can access product knowledge such as document and video content, product downloads, case management, security updates, subscription management and proactive planning tools such as uses cases and solutions.
“Red Hat prides itself on developing and delivering innovative services and support as we seek to provide the industry’s best customer experience,” Bill-Peter explained. “Our Global Support Services team plays a key role in helping our subscription customers to adopt best practices, and collaborating with them to achieve success. My appointment to TSIA’s board is an honor, and an acknowledgment of Red Hat’s commitment to service excellence.”
“We are pleased to welcome Red Hat’s Marco Bill-Peter to our esteemed group of Support Services Advisory Board members,” said J.B. Wood, president and CEO of TSIA. “The board works to strengthen the support services discipline within the technology services industry, and we anticipate Marco’s contribution to be significant as we work toward achieving our objectives. These are both exciting and challenging times in the technology services industry, and we look forward to the thought leadership that Marco will bring to the Board.”