Mohammed Al Mazemi, General Manager, Distribution - Middle East for Standard Chartered
As part of Standard Chartered’s commitment to continuously improve its customer’s banking experience, the bank recently introduced an ‘8-minute teller service guarantee’ in the UAE. Teller service customers are now guaranteed to be served within an eight minute time frame across six of its branches across the UAE. The pledge will be rolled out to all of its 11 branches by the beginning of 2013.
To monitor and track the service pledge, the bank has introduced a new queuing system to its branches. If the pledge is not met, the Bank will donate AED 10 to ‘Seeing is Believing’, Standard Chartered’s global initiative to eliminate avoidable blindness by 2020.
Mohammed Al Mazemi, General Manager, Distribution - Middle East for Standard Chartered, said: “Standard Chartered adopts a ‘customer focused’ approach when providing financial services to individuals. We review our service levels and customer satisfaction constantly and always look at ways to enhance their experience. The ‘8-minute teller service guarantee’ is a result of our continuous investment in improving our infrastructure and capabilities in the UAE.”
The ‘8-minute teller service guarantee’ is currently available in six Standard Chartered branches in the UAE – Bur Dubai, Deira, Emaar Business Park, Dubai Mall, Al Najda and Al Ain.
Standard Chartered has been operating in the UAE since 1958 and has the largest distribution network among international banks with 11 branches, four Electronic Banking Units and more than 130 ATMs and CDMs.