‘Customer is the King!’ goes the saying. UAE Exchange, the leading global remittance and foreign exchange brand, treats each of its over 3.5 million customers, worldwide, in this royal fashion. It is this culture of keeping customers at the top of the pyramid of priorities, which makes UAE Exchange click. The remittance brand, in line with the International Customer Service Week (30th Sept. to 4th Oct. 2012), has lined up various exciting events, customer reward programmes and more, across its operations in multiple countries.
In the UAE, the flagship market of UAE Exchange, every customer is pampered, resulting in incessant celebrations across the 122-branch network spread out in the country. These celebrations, with special events, offers and more, shine brighter during this special week. In line with the vision of the regulatory authorities for the occasion, UAE Exchange reinforces its commitment to offer world class customer service, while thanking and rewarding customers for their loyalty and trust.
The strong culture of customer service is imbibed by each of the team members, right across the organisation. Every product, service or process is engineered towards enhancing customer experience. So no matter which branch the customers walk in to, in any part of the world, they will get the same attention and quality of service. Pro-active thinking for the customers has enabled the global money transferrer to offer a wide range of services to address multiple financial requirements, under a single roof. Customers can avail money transfer, currency exchange, payment solutions and more at the same branch, thus making UAE Exchange a true financial supermarket.
The same culture of customer service reflects in every aspect of UAE Exchange. The trusted remittance partner that contributes over 6% to the global remittance volume takes great care of the compliance aspects, securing every process and making every transaction safer for the customers. Latest in technology is adopted to improve the processes, reduce turnaround time and enhance the customer convenience. Promotions are devised to bring more delight to customers with high-value prizes, thus being instrumental in realising their long-standing aspirations.
Surpassing customer expectations is an old habit of UAE Exchange, which has won the brand many accolades from various quarters. This culture of uncompromised customer service, nurtured by UAE Exchange, globally, ensures delight to its over 3.5 million customers. The largest global network, of over 630 branches in 30 countries, is dedicated in the service of the king called customer, whose smile of satisfaction is what UAE Exchange always yearns for.