Xerox has been placed by Gartner, Inc. in the Leaders Quadrant of the 2012 Magic Quadrant for Comprehensive Finance and Accounting Business Process Outsourcing, Global.
According to the report, “Leaders are performing well today, both with a clear vision of market direction and by actively building competencies to sustain their leadership position in the market. The comprehensive F&A BPO players in this quadrant generally share superior market understanding, have a global client base, an extensive network of well-distributed and highly populated global delivery centers catering for multiple languages, a good balance of transactional and high-end F&A delivery and innovative well communicated and marketed sales offerings.”
Xerox’s commitment to growth within the finance and accounting space is demonstrated by its global expansion. Today, Xerox operates 90 centers in 47 countries around the world; up from 47 centers in 20 countries from last year.
“We continue to invest in capabilities and growth while maintaining our focus on productivity; giving clients more options to better meet their business and customer needs,” said Rich Dobbs, senior managing director for Finance & Accounting, Xerox’s Financial Services Group. “In addition to incorporating Xerox’s document management technologies into our offerings, we’ve strengthened our end-to-end F&A capabilities through new services that enable technology and business analytics.”
Supplementing its financial service offerings, Xerox recently acquired Symcor Services U.S. operations to help financial institutions adapt to the changing payment landscape from paper-based payment to electronic payments -- creating one of the industry’s broadest arrays of financial service offerings.
The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a market’s direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.