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Xerox has been named to the Gartner, Inc. Leaders Quadrant by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process Outsourcing report.
The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a market’s direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.
“We live in a world that’s very connected, and customers expect, and even demand to receive immediate care from brands, said Connie Harvey, chief operating officer, Xerox Commercial Services. “We feel being placed as a leader in the Magic Quadrant is recognition that Xerox is setting new industry standards in customer care through innovation, globalization and deeper, data-based understanding of customer needs.”
Through 54,000 customer management agents, Xerox handles more than 1.6 million contact center interactions daily in 175 global customer care centers, in 30 languages. Xerox provides customer care support to a range of industries including technology, communications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.