Zain Jordan, part of the Zain Group, the leading mobile operator in the Middle East, upgraded its internal Oracle EBS applications to the latest release Oracle EBS R12.1.3 in a bid to boost its operating efficiency.
Conducted in cooperation with Savvytek, the leading Oracle Specialized Platinum Partner, the new upgrade will further allow Zain updateits internal procedures and work process for the company’s various departments including Human Resources and Administration, Finance department and Procurement., Oracle EBS R12.1.3 will assist in directing the company’s efforts to offer its customers superior services and to focus on serving their various needs in the competitive market.
Zain’s cooperation with Savvytek was due to the latter’s excellent record in the realm of upgrading Oracle applications, alongside its vast experience in managing complex upgrades, and their knowledge of the various technologies and flexible business models, therefore enabling them to manage thisproject successfully and achieve the desired goals within a challenging timeframe. With their highly qualified consultancy and expertise, Savvytek was able to provide support to the internal working group in Zain, by upgrading the Oracle applications.
Zain’s Director of Information Technology, Mr. Ehab Hafez, said: “We are confident that this upgrade will contribute to increasing the efficiency of Zain internal operationsas Zain Jordan always adapts the latest solutions that serve their endeavors towards excellence and success in order to enhance its leading position in telecom market.” Hafez stressed that “Savvytek was chosen to implement this important project, for their outstanding business solutions, and annexation of qualified staff to ensure the management of this system and its effective sustainability. "
It is worth noting that Savvytek finished the upgrading process successfully while maintaining all previous features in use through the upgrade hence ensuring the sustainability of Zain’s operating level. Moreover, Savvytek staffed a team of Senior Oracle Functional and Technical Experts that are highly experienced to deliver Zain Jordan upgrade in the most challenging timeframe, while Zain Jordan had assigned a dedicated team of technical personnel to handle all required customizations and integrations in the project.