Roads and Transport Authority to adopt eServices of Dubai eGovernment
Dubai eGovernment has recently announced that it is coordinating in strategic planning with the Roads and Transport Authority (RTA) regarding the provision and implementation of the ePay, mDubai and AskDubai services. The move will see the RTA adopt these services within the next few months which are mainly directed at improving access to the department’s information and services.
“Having an excellent infrastructure of services is essential in making life easier for Dubai’s residents and we are focussed on eliminating the bureaucracy image customarily associated with governmental departments,” said Salem Al Shair, eServices Director, Dubai eGovernment.
Through the innovative mDubai push and pull service by Dubai eGovernment, customers will be able to communicate with the RTA to inquire and get information on their services via SMS. More than 67 organisations comprising government departments and other entities use mDubai, with the service experiencing a 420 per cent increase in SMS inquiries between 2005 and 2006.
The RTA will also be adopting the AskDubai service, which enables residents to contact a unified communication centre handling multiple government department enquiries, available 24 hours through channels of communication including phone, fax, email and chat. This makes a total of 11 government departments using AskDubai service. Information on parking fines can be obtained by phoning the RTA’s AskDubai service on 700040000.
The electronic payment system ‘ePay’, has recently been adopted by the RTA to enable Dubai’s residents to pay traffic and parking fines and fees online. For all services, Dubai eGovernment is providing the RTA with the overall guidelines and standards of eServices and the eGovernance strategy, in addition to the website design and implementation guidelines.
“Dubai Government departments currently offers more than 70 per cent of all government services online which also can be accessed though Dubai.ae and we are very much on track to take this percentage to 90 per cent by the end of 2007,” Al Shair added.
“We are delighted to work with Dubai eGovernment and provide our customers advanced services designed to minimise the time and effort it takes to complete essential tasks. We are also studying the possibility of an automated toll system and payments through the recently introduced Dubai eGovernment card, directed at easing congestion on major road networks,” said Ahmed Bahrozyan , IT Director., RTA.
“We are still in the process of establishing ways to align the eGovernment strategy, we are certain that the mDubai, AskDubai and ePay services will increase the RTA’s effectiveness and improve access to all of our services,” Bahrozyan added.
“Dubai eGovernment currently offers more than 70 per cent of all government services online and we are very much on track to take this percentage to 90 per cent by the end of 2007,” Al Shair added.
Dubai eGovernment is a pioneering initiative in the region to provide online services across the spectrum of corporate and community life in the emirate. It also has a vision to integrateindividually automated government departments under the single umbrella of the eGovernment initiative, thus empowering employees across lines of businesses and levels of government, besides facilitating the lives of citizens and customers of the government. Dubai has taken a lead in the region in deploying eGovernment applications and is among the first few governments in the world to provide such integrated services to its citizens. The eGovernment portal (http://mobile.dubai.ae) is a single contact point masking the complexity of the bureaucratic procedures, and guiding access to all services in the easiest possible way. In addition, the eGovernment initiative seeks to improve and enhance procedures by maximizing the benefit from technology, so that users from all walks of life will be able to utilize the portal for their specific needs with considerable ease.
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