Wicom and Middle East Network Solutions partner to distribute contact center solutions
Wicom Communications, a European provider of IP contact center and enterprise communications software, and Middle East Network Solutions (MNS), a provider of wireless applications and unified communication solutions, has announced a partnership.
According to the agreement, MNS will distribute and support Wicom Contact Center solution in the Middle East market. MNS's offering includes sector-specific contact center solutions, e-commerce implementations, unified communication solutions, mobile banking empowerments and a variety of tailored wireless solutions for service providers. With innovative solutions supporting open networks and platforms, MNS has gained a strong position in Egypt and the Middle East region.
Wicom Contact Center solution is based on Wicom Communications Server Suite, an open all-IP communications server architecture for unified queuing, prioritizing, and routing for all contacts. The suite includes the functionalities of a traditional PBX telephony system and offers a clear migration path to centrally managed and administrated all-IP business communications.
MNS provides a line of scalable, turnkey mobile solutions. MNS's portfolio includes a variety of e-commerce, mobile banking and Unified Communication solutions, as well as numerous tailored wireless solutions for service providers in Egypt and the Middle East. The company partners with a number of technology vendors, including Microsoft and Fenstrae. — (menareport.com)
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