Yemenia outsources IT requirements to Mercator in landmark agreement
In a landmark agreement signed today, Yemenia, the national flag carrier of Yemen, has taken the strategic decision to outsource all its passenger sales and services IT requirements to Mercator, the IT division of the Emirates Group.
The airline, already an existing customer for Mercator’s RAPID revenue accounting solution, has signed a multi-million dollar long-term agreement for the supply of a wide range of airline IT solutions from the Dubai-based IT supplier.
The first phase of this contract covers airline reservations, ticketing, departure control and frequent flyer systems, with implementation starting immediately. A second phase will eventually see more products introduced into all parts of the airline, especially in the financial and cargo areas.
Mercator’s Airline Reservation System (MARS) will give Yemenia everything it needs to efficiently grow revenue and keep a tight control over distribution costs. Packed with all the features needed for airlines to operate an efficient reservations operation, the system will enhance customer service, sharpen competitive edge and keep a cap on costs.
Yemenia has also opted for MACS, the Mercator Airport Control System, which delivers fast and efficient check in, streamlining procedures and boosting productivity. MACS also takes care of the entire baggage management process prior to take-off.
The CRIS frequent flyer solution completes the trio of products covered under the first phase of the agreement. CRIS will offer a wide range of attractive new features to the members of Yemenia’s ‘Arabia Felix Club’ frequent flyer scheme. The airline’s most loyal customers will receive a much more rewarding experience and will enjoy superlative service.
Sheikh Ahmed bin Saeed Al-Maktoum, Chairman Emirates Group, said: “This landmark agreement serves to strengthen our already close partnership with Yemenia, and we’re looking forward to working hand-in-hand with the airline to achieve its ambition of becoming a force to be reckoned with in the region.”
Captain Abdulkhalek Al-Kadi, Yemenia’s Chairman, said: “We’re currently undergoing a dramatic rate of expansion here at Yemenia. Our accelerated fleet expansion, increasing passenger numbers and recent entry into the Arabesk airline alliance have all combined to send a strong message that Yemenia is going places.
“It’s vital that we have the IT solutions in place that will support our rapid pace of growth and the backing of an IT supplier that we can trust to deliver. Mercator, with its unrivalled airline and IT experience, has proved itself to be such a partner.”
Yemenia has been flying for more than 50 years, and its routes now span the Middle East, Far East, Africa and Europe. Today it serves 30 cities with the latest Boeing and Airbus aircraft.
Mercator’s customer base includes major world carriers such as Emirates, SriLankan, British Airways, Singapore Airlines, Malaysia Airlines, Qantas, Air New Zealand, and Varig. Many Arab Air Carrier Organisation (AACO) member airlines are also Mercator customers, including Royal Air Maroc, Air Algerie, MEA, Syrian Arab Airlines and Kuwait Airways.