Zain Kuwait improves prepaid customer experience with Nokia Siemens Networks
Be it emergency credit, top-up paid by a friend, or even a song dedication to a loved one, Zain Kuwait is focused on enhancing the lives of its customers. By upgrading its prepaid system with the latest release of Nokia Siemens Networks charge@once select Zain is better equipped to improve its customers’ experience, and rapidly bring innovative services to market.
Zain is the largest communications service provider (CSP) in Kuwait with approximately 1.7 million subscribers. They are the first CSP in the world to go live with the latest Nokia Siemens Networks prepaid solution, based on the latest release of charge@once select. The solution enables Zain to easily adopt their offering to differentiate themselves from competition with attractive services, tariffs and promotions, resulting in reduced churn and therefore protecting the company’s investment in acquiring new customers.
“As 70% of our customers are prepaid, our revenue is closely tied to their satisfaction,” said Mr. Barrak Al-Sabeeh, CEO, Zain Kuwait. “In order to serve them even better, we selected the Nokia Siemens Networks prepaid solution as it allows us to quickly and flexibly respond to changing customer needs and focus our offering on customer preferences.”
“Flexible, transparent and efficient charging can be a huge commercial advantage to CSPs, but there are also benefits in decreasing the costs that they have. Our productized prepaid solution, based on charge@once select, shortens time-to-revenue and brings CAPEX/OPEX savings,“ said Ahmad Othman, Head of the Zain Customer Business Team, Nokia Siemens Networks.
Nokia Siemens Networks provided services to integrate and implement the solution in the Zain Kuwait network.
Zain and Nokia Siemens Networks have a long and successful relationship strengthened by the launch of the upgraded prepaid solution in Kuwait. The two companies are currently implementing similar projects for other Zain affiliates.
Nokia Siemens Networks creates OSS/BSS multi-vendor software solutions for charging, service management and network management to improve operators’ business performance. The company is the number 1 prepaid and charging supplier serving more than 500 million online customers. More than 250 operators use our leading-edge charging and care solutions.