Dubai coma victim seeks compensation from Emirates hotel chain

Dubai coma victim seeks compensation from Emirates hotel chain
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Everyone is entitled to their opinion but until you have seen the damage it has done to her, tried to talk to her and seen her have a seizure and shaking fit you will never understand what she has endured and will have to endure for the rest of her life. They should at least help her with treatment and pay for the medical bills. They have put Natalie through years of uncalled for stress and if they had just done what's right this could have been settled and Natalie's injuries would not have got as bad as they are. The fight isn't over.

Louise (not verified) Wed, 02/27/2013 - 13:33

I am feeling with the girl in the coma, but before everyone here jumps into this and blames the hotel people should get their facts right.

Wouldn't it make sense to blame the doctors who didn't treat the patient proper from the beginning??

And additional fact is that the hotel is owned by Abu Dhabi National Hotel / the Abu Dhabi Government / The Abu Dhabi Ruling family.

The owner will surely stick what ever a court decides, but people also have to understand that not everyone who blames certain condition can be paid compensation. That's what courts are for and if people don't agree with a justice system in certain countries then they shouldn't live in that country.

I know I will get flamed here now, but people should sometimes also be reasonable.

May God be with the poor lady in the hospital.

John Lee (not verified) Tue, 07/24/2012 - 12:11

However this ends the Emirates Palace needs to know that 1000's of UAE residents will never visit this hotel because of the handling of this case....... We have long memories ! I hope Natalie recovers to live the life she deserves, this sounds like a horrific accident and a complete failure on the part of the hotel to offer her her rights as a paying guest .

Penny John (not verified) Mon, 07/23/2012 - 16:52

I just don't understand why they don't take responsibility. Anywhere else is the world they would HAVE to. I definately will never go back to Emirates Palace, disgraceful behaviour.

amanda adam (not verified) Sun, 07/22/2012 - 05:24

OMG have just learnt about this awful tragedy. With the amount the like of Emirates Palace charge for rooms day in day out, covering Natalie's hospital bills is the very least they can do surely??!! Isn't this what their guest insurance is for?? This young girls life has been changed and impaired forever, yes an accident but her life changed forever all the same. Surely the hotel would want good publicity rather than bad all I am seeing is bad! Shame on them. I wish Nathalie all the very very best and hope things turn around for the better for her soon.

Anonymous (not verified) Sun, 07/22/2012 - 04:50

It is a drop in the oceon for them to pay up, a clear cut case the way I see it, I also have a daughter and shudder to think of such a thing happening, millions of dollors are spent every second to such people, so PAY UP YOU CRUEL BASTARDS

Anonymous (not verified) Sat, 07/21/2012 - 20:47

Pay up you total bastards- u've already ruined her life. She wouldn't have had this injury unless she'd paid to stay in your hotel.

Emma Voysey (not verified) Fri, 07/20/2012 - 10:41

I also know Natalie and she is truly beautiful both inside and out. She is one of the most kind hearted people I know and one if life's good guys. She doesnt deserve to be treated like this. The hotel should take responsibility and accept that all her pain and suffering and expense is a direct consequence of their faulty fixture. The hotel can well afford to pay compensation but instead they are digging their heels in and hoping that Natalie will run out of enery/money. I will never recommend this hotel and hope that all this negative publicity forces it to do the right thing.

Dilly (not verified) Fri, 07/20/2012 - 09:57

If this hotel chain gets enough negative publicity it will see sense and maybe its Management and Board of Directors will even discover a collective conscience. If it does not pay proper compensation it should be made to pay the price .... people should boycott this hotel and other hotels in the group until it owns up and pays proper compensation. After all it should have Insurance to cover such an accident or are we all taking our lives 'in our hands' when we book into hotels???

Appalled (not verified) Fri, 07/20/2012 - 08:33

Spread the word that the Emirates Palace is not to be trusted and has no regard or its clients. Shameful behaviour on their part. Boycott this evil business

Anonymous (not verified) Fri, 07/20/2012 - 08:16

What a lack of integrity on the hotels part to not accept responsibility. It's disgusting. Really to pay her medical bills would probably be a drop in the ocean for a large company such as that. Absolutely appauling. I would suggest a world wide boycott of their hotel.

Emily (not verified) Fri, 07/20/2012 - 08:15

The hotel will have more to gain if they pay for compensation than not to accept liability, as the bad publicity will be more damaging to them....Sp Emirates Palace, do the right thing!

Anonymous (not verified) Fri, 07/20/2012 - 07:46

Come on Emirates Palace - I am also appauled that you keep dragging this on - this is someone's life you are playing with.

Anonymous (not verified) Fri, 07/20/2012 - 07:32

I was shocked to learn that this case has been going on since 2008 and Natalie's family have been fighting this for so long.
If Emirates Palace is owned by a Swiss German conglomerate which will have powerful corporate lawyers, not to mention the lawyers of their insurers for liability, then this case will surely drag on for another 4+ years unless we, the people, help to keep it in the spotlight.
Whilst corporate and insurance lawyers fight to protect their funds this poor young woman's life is ruined.
The UAE, and with it's capital Abu Dhabi, are known around the globe for their humanitarian efforts. If this hotel does not have a local partner who can pressure them to do the right thing, then we must appeal to the President's office to apply pressure by withdrawing their license to operate if such cases are not dealt with in a timely manner.
Let them take care of Natalie now while she needs the help, and sort out who is responsible for the costs in their own time.
It is now the holy month of Ramadan, a time when we get closer to God and thank him for our blessings and help those less fortunate than ourselves.
Let's appeal to Emirates Palace and it's directors and associates to "fast" on their profits this Ramadan and give this girl (and her family) the support she so desperately needs and should have received without question since the incident.

Lynn Thompson (not verified) Fri, 07/20/2012 - 06:50

I don't know this person,but I really feel sorry for her..The compensation is the minimum that should be done for her.

Hussein (not verified) Thu, 07/19/2012 - 23:42

A court of law have ruled in her favour and the hotel should honour that ruling. Surely they have insurance for such matters. It is obvious her life has been dramatically altered due to this incident. The hotel should be doing everything they can to help her.

Laura Barrett (not verified) Thu, 07/19/2012 - 23:21

This is a disgraceful accident which the hotel should take responsibility for. That a young woman has been left in this state and they continue to deny any liaibility is outrageous. If she had not visited the hotel she would not be in the sad situation she is now in. The company should do the right thing.

Sarah Clark (not verified) Thu, 07/19/2012 - 20:38

By law... if an employee us injured while on duty (on or off premises), it is the employer's responsibility to cover expenses. Now, what do you think is the right thing to do when a customer/ guest is injured on premises and due to a mal-function in one of the hotel's properties (i.e. loose cupboard)? If it is proven that the panel was in fact lose and fell on her head causing this injury then the hotel MUST BE FULLY RESPONSIBLE!

Ahmad Al-Haji (not verified) Thu, 07/19/2012 - 18:15

If the appeals court accepted the sppeal for this long then there mot have been more to the story than we know.

leila (not verified) Thu, 07/19/2012 - 17:44

absolutly they have to pay, all the hotel they should have insurance and be responsable for this thinghs.
In any case if they don't help this family...is enough to don't use that hotel chain, and they will loose much more

Italy (not verified) Thu, 07/19/2012 - 14:51

This is awful. I cannot believe they're getting away with this. This poor woman is suffering and they are not taking responsibility. Accidents happen everyday, and this is not a simple case of oh she slipped and fell and broke her leg, this accident has destroyed her life. The hotel can keep it out of court, maintain their credibility and help this poor woman out.

pamela (not verified) Thu, 07/19/2012 - 14:02

I am disgusted by the actions of Emirates Palace and will certainly never stay there again, nor any other Kempinsky property! It is a true reflection of their customer 'care' so why would anyone spend money staying in one of their 'luxury' hotels? This poor girls life has been changed forever and her family face financial ruin and EP behave like this?????There are no words to discribe what I feel towards them!

Rachael (not verified) Thu, 07/19/2012 - 13:49

The hotel IS responsible - if this happened in my house, I would be responsible, even though it was not intentional. Emirates Palace must be held accountable and do the right thing: it's tragic enough that this poor girl has had her quality of health and life destroyed, the hotel's response to the situation is morally reprehensible and utterly unconscionable! I will never spend another dirham there and will tell everyone I know to avoid it like the plague!

Twistedtory (not verified) Thu, 07/19/2012 - 13:44

When does the hotel's access to the appeals system run out? If they are legally entitled to appeal then they are going to do so, as a commercial decision, not a personal one. Once they get to the highest court in the land the appeals will run out. That's when they must accept the judgement handed down. These kinds of cases can take many years to move through appeals courts to the supreme court regardless of which country they are in. So Natalie's lawyers must do everything they can to expedite the process from their end (not delaying in submitting documents etc) and trust in the UAE's legal system.

Anonymous (not verified) Thu, 07/19/2012 - 13:28

Zippy, I think u r right not a good idea now to visit that HOtel!
Shame on that! Do what is the BEST and RIGHT thing in this case!They should look after the young lady suffering all of this now.
But our prayers will be with you Natalie, keep fighting, God is with you!

Anonymous (not verified) Thu, 07/19/2012 - 13:09

Please Emirates Palace, do the right thing and help Natalie! Your legal team should be ashamed of themselves!

Pipa (not verified) Thu, 07/19/2012 - 13:09

They should absoulty cover the medical expenses incoured and ongoing compensation. Shame on you emirates hotel for ingroning this poor girls fight for her life.

Anonymous (not verified) Thu, 07/19/2012 - 13:08

Please Emirates, do the decent thing and cover Natalie's costs.

Miss Smith (not verified) Wed, 07/18/2012 - 23:05

Emirates Palace should definitely pay! They are responsible for her injury and it is their moral obligation to do everything possible to make things right. I will not visit or recommend this hotel to anyone until they do the honorable thing and accept responsibility.

Sue (Dubai) (not verified) Thu, 07/19/2012 - 15:24

A person has a reasonable expectation of safety in a luxury hotel. It was an accident, but it shouldn't have happened. Emirates Palace is responsible. Their refusal to accept any responsibility is shocking, and demonstrates a total disregard for someone's life.

Anonymous (not verified) Wed, 07/18/2012 - 19:52

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