Abdulelah AlKindy, General Manager, Retail Banking, Emirates NBD
Emirates NBD, a leading bank in the region, announced today that it has upgraded its utilities payments service to Dubai Electricity and Water Authority (DEWA) from offline to online, ensuring that payments made through the bank’s electronic channels are instantly credited to the consumer account at DEWA.
The upgrade in the bank’s payments services to DEWA has reduced the time taken to credit payments into the consumer account from three days to same day and time.
“As the largest local financial services provider, Emirates NBD is always on lookout to see how we can provide greater value to our customers with faster turnaround times and greater convenience on essential services,” said Abdulelah AlKindy, General Manager - Retail Banking, Emirates NBD. “Now customers can save time spent waiting in queues and have their payments credited instantly into their accounts.”
This service is available to both Emirates NBD account holders through all banking channels and non account holders through CDMs. Once customers have chosen their preferred mode of payment from the various electronic channels available at the bank, the payment is automatically credited to the consumer account.
The wide range of electronic channels offered by Emirates NBD for utility bill payments include ATMs, CDMs, Internet Banking, SMS banking, Interactive Voice Response (IVR), PDA Banking and USSD mobile banking (*151#)