In an effort to deliver vehicle service and repair parts to dealers faster and more efficiently, Ford Motor Company will open a new parts distribution center in Dubai, United Arab Emirates during the second half of 2011.
“At Ford Motor Company, we are committed to superior customer satisfaction,” said Mike Simon, Director of Customer Service Operations, Ford Export and Growth. “To prove it, we are investing significantly in the new Dubai Parts Distribution Center to ensure customers receive the best products and services Ford has to offer.”
The new facility is yet another tangible sign of Ford’s growth in the region, where the company posted a 28 percent growth during 2010 across GCC markets.
The 29,500-square meter facility will be located in the Jebel Ali Free Zone of Dubai. The center will supply vehicle service and repair parts throughout the Middle East region, stocking nearly 50,000 parts.
“The new facility will provide more efficient parts delivery to our dealers,” said Helmut Nittmann, Global Director of Parts, Supply and Logistics, Ford Customer Service. “Dealer order-to-delivery time is expected to improve by 90 percent, considerably reducing the time customers will need to wait for parts.”
Hellmann Worldwide Logistics will operate Ford’s distribution center in Dubai, employing approximately 100 people. Hellmann, one of the world’s leading logistics providers, has more than ten years of experience working in the Middle East and offers extensive expertise in automotive parts distribution.
“We are looking forward to entering into a long-lasting partnership with Ford Motor Company,” said Jost Hellmann, one of the two Managing Owners of Hellmann Worldwide Logistics. “Hellmann along with its specialized automotive warehousing Joint Venture Rudolph & Hellmann Automotive has vast experience in warehousing and transportation of automotive spare parts, and most importantly, shares Ford’s commitment to quality, innovative solutions and strong dealer support.”