Aiham Al-Akhras, Director of Services Middle East, Fujitsu Technology Solutions
Enterprises in the UAE are welcoming the proactive approach that Fujitsu is taking toward the maintenance and support of its clients in telecoms, energy financial services and other key sectors via the strengthening of High Availability Services in the Emirates.
To ensure that its customers’ IT environments are consistently available to users, Fujitsu provides hardware maintenance with pre-defined response or recovery time, as well as an increased number of dedicated service staff to manage customer requests and a comprehensive range of spare equipment available here in the UAE.
“The global nature of many industries in the UAE dictates that IT environments must be available around the clock, and while Fujitsu’s solutions are tremendously robust, we appreciate that customers may occasionally need spare parts or other service elements. In response, we have hired more service specialists and enhanced our high availability spares delivery model while committing to actual timelines for recovery when our customers experience a hardware-related challenge in their business environment,” said Aiham Al-Akhras, Director of Services – Middle East, Fujitsu Technology Solutions.
To complement the lifecycle of solutions that it offers businesses throughout the Middle East, Fujitsu has also created a demonstration center at its headquarters in Dubai which enables companies from all different sectors to experience firsthand the processing and storage power of a Fujitsu environment. CIO’s and IT heads from organization belonging to various industry verticals can experience the new demo centre, located at the Company’s headquarters at Dubai Silicon Oasis.
In addition to the High Availability Service, Fujitsu also provides a range of platform solutions, which combine reliable Fujitsu products with the best in services, know-how and worldwide partnerships. For any service issues, customers can call the local help desk at 800 222 42.
For more information on services customers can visit http://ts.fujitsu.com/supportservice.