Huawei, a leading global information and communications technology (ICT) solutions provider, has held its third annual Professional Services Summit in Istanbul, Turkey, for three regions of the Middle East, North Africa, Central Asia and Caucasia (MENA, CA&C).
The summit gathered more than 105 executives representing 36 Telco Service Providers who exchanged views on the latest technological developments and services solutions in areas covering Quality of Experience (QoE) of end-user subscribers and service quality management (SQM) in close cooperation with Huawei experts and senior management.
In a word of welcome, Dong Gang, Huawei Global Technical Service Vice President, said: "It is an honor and a privilege to have our partners and customers gathered from so many countries and to listen to them. We strive to always understand their requirements and deliver the most innovative services solutions so they can meet their subscribers’ expectations in terms of quality of service and overall communication experience.”
In addition to the summit’s five topics, an eight-member panel of Telco executives and Huawei experts conversed and shared experiences on the event’s topics of QoE and SQM, which reflect the summit’s theme of “Inspiring QoE Transformation”. There was a consensus among the executives that market and technology evolution are driving that transformation. End-user subscribers are demanding better networks, a higher level of user experience—whenever and wherever they are—to support the exploding trend of broadband driven services. The challenge to service providers concern two aspects: new revenue sources besides traditional service, and the demand for revenue assurance while taking into consideration the solutions and methodologies for customer experience management.
One of the delegates from the Middle East region AbdulAziz Harib Alfalahi, Vice President – Transport Network Operations Technology at Emirates Integrated Telecommunications Company (“du”), commented on Huawei’s Managed Services and Assurance solutions saying: “Working on a win-win basis and having high transparency boosts the level of confidence among the customers and the Managed Services Providers, setting the path for a long-term relationship focusing on churn reduction and Quality of Service improvement. Moreover, the Managed Services engagement helps communication-service providers focus on the strategy, people and technology to successfully deliver and manage the customers’ experience.”
Omantel General Manager for Operation & Maintenance Eng. Abdullah Al Hamer, one of the delegates from the Middle East region, also shared his appreciation for the multi-level and multi-operator event. “Huawei enabled us to gather here today for an informative and inspiring event, proving that they have the experience, technology, broadband know-how, and service solutions which can help any operator to succeed. It’s also good to hear the other operators' opinions and share experiences in the summit, allowing us to bring new value and services to our subscribers in our home countries,” adds Al Hamer.
As an annual event, the Professional Services Summit comes in line with Huawei’s continuous efforts to engage and collaborate with partners to enable their transformation with the latest innovative solutions worldwide.