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Kia Motors Corporation’s awarded the National Arab Motors (Kia Jordan) “Excellence in Training 2010” and “The Best Service Award 2011” titles during the after sales service conference for Kia’s dealers in the Middle East and Africa.
The conference on post-sale customer service was hosted by Kia Jordan recently and was held over a two-day period, on the 5th and 6th of this month at the Intercontinental Hotel in Amman, with the attendance of Kia Motors Corporation's managers, regional maintenance managers, Kia Jordan's Vice Chairman Nihad Zacharia and the company's President Samir Tayeh.
The conference comprised a number of workshops that tackled the best practices in customer service that lead to the best customer experience at every touch point, particularly when it comes to after-sales services.
"I would like to express my gratitude to our employees for their unwavering efforts and dedication. We consistently seek to deliver convenience and efficiency in the services we provide to our customers, which remain one of our highest priorities," commented Zacharia. "This conference comes as part of our continued efforts to reinforce communication lines with our customers and affiliates so as to develop our understanding of customer service, which will help reinforce the position of the Kia brand on a global scale."
"Kia Jordan has a longstanding record in delivering unparalleled customer service experiences, which has been an integral element in the company's ascendancy in the global auto trade," he added.
In a related initiative, Kia Motors Corporation recently launched its emergency customer service hotline, through which customers can report any technical difficulties they encounter with their vehicles, in addition to making various requests, such ordering spare parts, following up on past service requests, and providing feedback on their customer service experience.
Kia Motors Corporation, one of the fastest growing automakers in the world -- was founded in 1944 and is Korea's oldest manufacturer of motor vehicles. As part of the Hyundai-Kia Automotive Group, Kia aims to become one of the world's premier automotive brands. Kia's 14 manufacturing and assembly operations in 9 countries produce more than 1.3 million vehicles a year that are sold and serviced through a network of distributors and dealers covering 160 countries.
Kia today has over 32,500 employees and annual revenues of almost $16 billion. It is the major sponsor of the Australian Tennis Open and an official worldwide sponsor of the Davis Cup. From 2007 to 2014, Kia will be an official automotive partner of FIFA – the governing body of the FIFA World Cup. Kia Motors Corporation’s brand slogan – “The Power to Surprise” – represents the company’s global commitment to surpassing customer expectations through continuous automotive innovation.