As part of its ongoing support of Bahrain’s private sector, Tamkeen launched a dedicated call centre to serve customers of the Enterprise Development Support Programme. The centre went live as of August 14th.
The call centre will be equipped with a modern automated answering machine to manage and direct call flow, as well as a fully-dedicated customer service team to answer all customer queries. It is expected that these upgrades will improve call flow by up to 90%.
Tamkeen’s Enterprise Development Support Agency’s number (17 565393) remains unchanged, with working hours from 8:30 am to 2:30 pm during Ramadan and normal working hours (7:30 am – 3:30 pm) resuming thereafter.
This step comes in response to the uptake in demand from business owners since a number of updates and enhancements to the programme went into effect recently. In June alone, Tamkeen received nearly 1500 calls (an average 50 per day), which necessitated the establishment of a dedicated call centre to ensure smooth and efficient operations.
The updates to the Enterprise Development Support Programme encompass all schemes under its umbrella (Istishara, Techania, Tasweeq, Tarweej, and Jawda), and came as a result of Tamkeen’s efforts to improve the performance of private sector enterprises in Bahrain, in line with the goals of Bahrain Economic Vision 2030.