Aastra recieves contact centre award from Frost & Sullivan
Aastra, a leading company at the forefront of the enterprise communication market, received the Frost & Sullivan 2009 EMEA Inbound Contact Routing Systems Market Growth Strategy Leadership.
While many of its competitors are currently struggling, Aastra has delivered a decade of consecutive profitable quarters. It has successfully moved up the infrastructure value chain in the enterprise communications business. With the acquisition of the Ericsson
Enterprise Communication Business and its Solidus eCare contact centre application suite in April 2008, Aastra expanded its presence in the contact centre market.
“Keys to Aastra's success include the acquisition of Ericsson's enterprise business with its Solidus eCare solution, strong partner sales programs, and highly-responsive customer service. Solidus eCare brought Aastra a top-notch contact centre solution to sell in EMEA and other target regions. Among Solidus eCare's strengths are its all-in-one contact centre application suite design, support for multi-media customer contacts including SMS, scalable to support small, mid-size and large contact centres, and market-leading support for mobility.” notes Frost & Sullivan’s principal analyst, Joe Outlaw.
“We are delighted to be recognised by Frost & Sullivan for our strategy in the contact centre market. Such acknowledgment underlines the success of our fast-growing organisation. Aastra is putting communications at the heart of the business, enabling customers to achieve higher levels of customer service through the use of cutting edge technology." adds Jason Andersson, Head of Applications at Aastra.
The global car rental company Avis is one of Aastra’s latest wins. Avis chose Aastra with its partner TDC for its Nordic operations to solve their mission-critical communications needs and contact centre requirements. Avis has a contact centre with 70 agents in Gothenburg – Sweden and an additional 200 contact centre agents located in Avis rental offices in Sweden, Norway and Denmark.
“It was important for us to obtain a complete solution that includes both data and telephony for Avis and Budget operations in Scandinavia. We chose the proven technology to our existing contact center in Gothenburg and deploy it across our operations in the region to consolidate our infrastructure." said Peter Madsen, IT director at Avis Scandinavia.
Aastra’s Solidus eCare IP Multimedia Contact center is available in the Middle East with Arabic support.