Dubai Customs launches the Mirsal 2 B2B service for companies with high volume business
Dubai- Dubai Customs launched the Mirsal 2 B2B service for its eligible business partners who conduct high volume business with Customs using Mirsal 2; the integrated system enabling them to submit declarations online from client’s system to Mirsal 2 with easy transactional processing and E-payment taking place directly between both parties.
This initiative comes as part of the continuous improvement of the electronic systems offered by Dubai Customs to its clients and in light of Dubai Customs trend towards electronic processing of all customs declarations.
The latest electronic business service (B2B) shall provide a number of benefits including but not limited to; reduction of human errors, automation of collaborative business process with Customs, fastest channel for declaration submission, physical presence for declaration submission is avoided thereby freeing clients from the hassle of frequent visits, creation of more time for the core business tasks, reduction of declaration cost, round the clock - 24 X 7 – availability, quick feedback on the status of the declaration, simple, painless and easy declaration process, thus in turn helping Customs to make best use of its human resources and assigning counters employees to do other tasks.
According to an agreement signed with Dubai Customs, Al Tayer Group was the first client to use the Mirsal 2 B2B service.
The agreement allows for components of Al Tayer Group IT infrastructure to be linked directly to Mirsal 2 in a way allowing entry of declarations and online interconnectivity with Customs while passing validation, duty payment and release phases through B2B.
Dubai Customs is now actively promoting the service to other clients wishing to enter their goods declarations and process them through the B2B service by providing the necessary technical support, helping them to fully understand its procedures and its importance in the current business scenario at Dubai Customs and to adopt it automatically so that the transformation takes place smoothly and effectively benefiting their business to the fullest.
Mr. Juma Al Ghaith, the Executive Director of Customs Development Division at Dubai Customs said; “The B2B initiative is not meant to be shared with all stakeholders but only with those eligible business partners who do high volume business with Customs considering their demanding business requirements”.
“Dubai Customs has two channels for submitting Customs declarations on Mirsal 2. One is through the Dubai Trade web portal and the other is B2B. The B2B service is primarily for eligible business partners”, Al Ghaith pointed out.
“In B2B, Dubai Customs exposes a Web service that the B2B partner system calls while declaring. Similarly, we call the Web service exposed by the partner systems for the response”, he added.
Al Ghaith praised Al Tayer Group as a major client of Dubai Customs with significant volumes of trade and said;” we are keen to offer all facilities supporting the national economy”.
“Dubai Customs seeks continuously to provide services that strike the balance between trade facilitation and enforcement. The B2B service provides the facility directly to clients as they can programme compliance rules within their software. The B2B service advantage of entering less declarations would result in more accurate declarations and hence better compliance,” he added.
Expressing Al Tayer Group satisfaction with using the new B2B channel originating from Dubai Customs, Khalid Al Tayer, the Chief Operations Officer (COO) said; “We are pleased to be the first partner to join this initiative which is meant to simplify procedures for clients who do high volume business with Dubai Customs. We congratulate Dubai Customs for their continuous efforts to adopt the best international technologies and simplify processes to assist businesses.”
This new initiative embodies the real Customs to Business partnership and underlines Dubai Customs keenness on providing best customer service delivery standards.
The declarant can submit the declaration on Mirsal 2 through Dubai Trade web access or B2B, upon successful submission, declarations are registered with Dubai Customs, declaration number and applicable charges are informed to the declarant as part of the successful submission message. All declarations will be risk assessed; accordingly, clearance or hold messages will be issued.
Believing and understanding the business partners’ security and seamless access are paramount; Dubai Customs ensures that the security is tight through the B2B channel by ensuring every aspect in this direction is well addressed such as Authentication, Authorization, Confidentiality, etc to enhance the partners’ confidence.
Since declaration submissions are accepted only with digital signatures as per Mirsal 2 system, no one can submit declarations on anyone else’s behalf, assuring maximum confidence.
To this end, each user from the partner side must have a valid digital certificate before accessing and submitting declarations using the Mirsal 2 B2B service of Dubai Customs, which lends more value to the B2B channel and strengthens the security structure.
“Dubai Customs engage on a regular basis, world leaders in software and Web solutions security to make sure that the system is fully secured ensuring there are no loopholes or any sort of compromise made while using these systems such as B2B by our business partners. This proves our utmost concern towards the security of our invaluable business partners and promises to all our business partners that Dubai Customs will leave no stone unturned in this key area of the system” Al Ghaith said.
When preparing a Customs declaration, the B2B system of Dubai Customs validates the customer ID, their authorized business transaction, checks for digital certificate authentication, checks that the declaration is in compliance with the agreed format and if all information matches, then the partner can successfully access the B2B channel and submit the declaration via the B2B channel.
Mr. Juma Al Ghaith expected that more major companies would join such initiative over the upcoming period due to its great benefits to their business.